Call Center Agent

2 weeks ago

Scarborough ON MB P, Canada Common Collection Agency Full time $32,000 - $40,000 per year

Common Collection Agency is looking for dynamic Call Center Agents with a minimum of 1 year of Call Center Experience.

Hours of Shift: (This position is an in-office position)

  • Monday 12:00pm - 11:00pm
  • Tuesday 10:00am - 7:00pm
  • Wednesday 8:30am - 5:00pm
  • Thursday 8:30am - 5:00pm
  • Friday 8:30am - 4:00pm
  • Every 3rd Saturday of the month 11:00am - 2:00pm

Our culture, fairness & performance is the main reason our attrition rate is so low. We are looking for collection agents who are ready to deliver performance while furthering their career.

Experience/Qualifications Requirements:

  • Must have experience working in a Call Center
  • Responsible for the collection of outstanding accounts by outbound/inbound Telephone calls.
  • Communicate with customers while being compliant and following the provincial legislation laws & client guidelines.
  • Provide timely and effective resolutions to call center issues
  • Be able to apply skip tracing techniques.
  • Analyze and evaluate reports & execute KPI through one on one coaching.
  • Follow guidelines to determine & negotiate suitable repayment arrangements
  • Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
  • Submit reports for review by collection management on a timely manner.
  • Excellent oral and written communication skills for consistent collection calls
  • Basic understanding of Microsoft Excel and Outlook
  • Adapt in a fast-paced environment & willingness to learn
  • Desire to learn and further your career & be a team player.
  • Evening coverage until 9pm a requirement on a mandatory late night.
  • Bilingual an asset (English, French) but not required

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • On-site parking
  • Vision care

Experience:

  • Call Center : 1 year (required)

Location:

  • Scarborough, ON M1B 5P8 (required)

Work Location: In person

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