Mortgage Solutions Manager

Requisition ID: 238918

Tangerine is Canada's leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It's important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada's leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

What you will be doing:

The Mortgage Solutions Manager is responsible providing peace of mind to clients and building loyalty by providing customized mortgage solutions and advice. You will use your expertise to manage the full journey of new mortgage acquisition, from lead to funding. This role focuses exclusively on new to bank mortgages, including purchase transactions, switches from other financial institutions, and new Home Equity Lines of Credit (HELOCs). You will deliver a seamless, consultative experience that helps clients make informed decisions while driving business growth. You will act as the primary point of contact of clients that are selecting Tangerine to support them on their home-buying needs, responsible for guiding clients through the end-to-end mortgage journey. Mortgage Solutions Managers are responsible for making the process seamless and easy for clients to understand. Key responsibilities will include building and maintaining strong relationships by following disciplined sales-development activities to deliver an exemplary mortgage advisory experience.

Mortgage Solutions Managers are expected to initiate every client conversation with open-ended questions to uncover and validate the client's goals and objectives. This approach enables Mortgage Solutions Managers to apply their deep subject matter expertise to present tailored mortgage options and, where appropriate, provide a clear recommendation.

Is this role right for you? In this role, you will:

• Utilize your banking and secured lending expertise to provide tailored mortgage advice that aligns with clients' financial goals and objectives.
• Be a Secured Lending subject matter expert acting as the face of Tangerine Secured Lending with our clients.
• Prioritize client experience and take initiative to provide advice and solutions to clients by developing & maintaining mortgage expertise, focused on client needs, market conditions and the Canadian residential mortgage market to equip yourself and your colleagues to win the confidence & loyalty of our clients.
• Actively manage an assigned portfolio of both potential and existing mortgage clients that have submitted mortgage applications or been identified via bank-sourced leads.
• Sourcing & acquiring new mortgage clients through referrals, and outbound effort.
• Build lasting relationships with clients, referral partners to generate mortgage opportunities and referrals.
• Leveraging your personal & professional network to attract & source opportunities to gain experience the Secured Lending business at Tangerine
• Managing the full sales cycle from prospecting to funding
• Providing tailored mortgage advice based on client needs.
• Qualifying and converting leads, proactively sourcing new mortgage opportunities through outbound calling campaigns, and guiding clients through pre-approval, application, and funding.
• Accountable for achieving monthly mortgage origination targets and identifying opportunities for cross-sell and referrals to other Tangerine products and services.
• Managing a pipeline of all applications and related tasks & activities to ensure applications are progressing towards funding in a timely manner.
• Collaborate with internal teams, including underwriters, to facilitate timely mortgage approvals and closing while adhering to regulatory requirements.
• Partnering effectively with colleague in other business lines to identify referral opportunities to aid the delivery of a fulsome financial product offering with the goal of deepening client relationships
• Guiding clients along the fulfillment process by promptly communicating required documents and updates, setting expectations on next steps and being open and initiative-taking to seeking alternative solutions.
• Accountable for achieving monthly mortgage sales targets and effectively cross-selling other Tangerine products and services.
• Function as a resource for questions or issues concerning mortgage policies and procedures to manage the bank's risk.
• Demonstrate effective call control and use of soft skills with each call.
• Adhere to Quality Service standards to maintain and exceed pre-determined service levels while maintaining a "one and done" approach.
• Commit to on-going mortgage training and development.
• Contribute positively and actively in team meetings and discussions with ideas and suggestions.
• Assessment of any additional information sought/received within the agreed upon service levels.
• Consult with the Underwriting department to ensure all documents are received, validated and complete.
• Responsible for meeting Customer Service levels in relation to emails and phone messages.
• Other duties as assigned.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• University or College Degree in a business discipline is an asset.
• Sales experience is required.
• Underwriting and fulfillment experience is preferred.
• Administrative knowledge and skills in documentation required to meet lending guidelines.
• Be fully knowledgeable and staying current with respect to Tangerine Bank products, services, policies, and procedures.
• Exceptional knowledge and understanding of the mortgage product, both Tangerine specific as well as from the market in general
• Outbound calling capabilities; establishing credibility with clients and earning their trust and business.
• Minimum 3 years of proven success in the mortgage industry, or a related field
• Strong commitment to trust development, client experience, and delivering exceptional service.
• Excellent communication, negotiation, and interpersonal skills with the ability to influence and build rapport with clients and stakeholders.
• Entrepreneurial mindset with a drive to succeed in a variable compensation, sales environment.
• Strong written and verbal skills required (English)
• High proficiency with all MS Office products
• Ability to build relationships at all levels.
• Ability to discuss product options and features within company guidelines.
• Ability to adapt to changing needs and priorities.
• Strong verbal and written communication skills
• Detail oriented

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

• You belong here; we are equal and un-complicated. Bring your true self to work, you will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

• Tangerine employees participate in Scotiabank's pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.