Inbound Sales Representative

About Field Trip Health

At Field Trip Health, we're redefining mental health care in Canada. Our mission is to make evidence-based, innovative treatments accessible — including ketamine-assisted therapy (KAT), a breakthrough program helping people overcome depression, anxiety, PTSD, and other treatment-resistant conditions.

We've supported thousands of clients through our clinics and at-home programs across Canada, and we're growing fast. This is your chance to join a company at the forefront of the next wave of mental health treatment.

About the Role

We're looking for a results-driven Inbound Sales Representative to join our Toronto Care Team.

This hybrid role combines inbound sales, client consultation, and coordination with our clinical and operations teams.

You'll connect with qualified inbound leads — people who have already reached out to us — and guide them toward booking their initial consultation or starting treatment. You'll be measured by conversion rates and activity, and rewarded for results.

You'll also assist the Toronto team with light operational support related to scheduling and client onboarding, ensuring a smooth transition from first contact to first appointment.

What You'll Do

Inbound Sales

• Engage inbound leads quickly by phone, text, and email using HubSpot CRM.
• Conduct 15-minute discovery calls to assess needs, answer questions, and position the right program.
• Handle objections confidently and move clients toward booking their consultation or program start.
• Maintain and update all activity and pipeline metrics directly in HubSpot.
• Collaborate with Marketing and Operations to improve lead quality and conversion flow.

Operational Support

• Coordinate with the clinical and administrative team to confirm appointment details and ensure seamless client onboarding.
• Send treatment documentation (e.g., faxes to physicians) after sessions.
• Keep CRM data accurate and organized across locations.

What Success Looks Like

• Meeting or exceeding monthly conversion targets
• Building trust quickly and confidently with clients
• Maintaining high activity and follow-up rates
• Demonstrating a strong understanding of Field Trip Health's programs and value proposition
• Contributing to a consistent, predictable sales funnel

Who You Are

• 1–3 years of experience in inbound sales, enrollment advising, or consultative inside sales (healthcare, wellness, or education preferred)
• Strong phone presence and comfort with text and email outreach
• Confident, target-driven, and resilient when handling objections
• Naturally empathetic, professional, and motivated by helping people take action
• Skilled in managing leads and tracking performance through a CRM (HubSpot preferred)
• College diploma or university degree (psychology, business, communications, or health sciences preferred)
• Privacy-aware and professional when handling health information (PHIPA/HIPAA mindset)
• Bilingual in English and French is an asset

Compensation & Growth

• Base Salary: $48,000–$55,000
• Performance Bonuses: Monthly bonuses tied to booked consultations and enrollments
• Expected Annual Earnings: $65,000–$80,000 based on performance
• Benefits: Paid vacation, professional development in mental health literacy, and clear paths for advancement

We're building a high-performance inbound sales function. This is an opportunity to shape it — and to grow into senior sales or leadership roles as we expand across Canada.

Why Join Field Trip Health

• Mission-driven work: Every sale directly helps someone access life-changing care.
• Professional development: Coaching and ongoing training in sales and mental health literacy.
• Collaborative environment: Work closely with Marketing, Operations, and Clinical teams.
• Growth opportunity: Join a national brand at the forefront of innovative mental health care.

How to Apply

Send your application with a short note about why you're drawn to helping people take action on their mental health — and how you approach converting interest into commitment.

Job Types: Full-time, Permanent

Pay: $65,000.00-$80,000.00 per year

Benefits:

• Paid time off

Work Location: Hybrid remote in Toronto, ON M5V 2C3