Automotive Service Advisor

1 day ago

Sherwood Park, Alberta, Canada Sherwood Kia Full time

At Sherwood Kia, the service department aspires to offer our customers a fast and efficient service that will leave them feeling satisfied and comfortable knowing their vehicles are in capable hands. As an service advisor, you will play a key role as the main contact point setting the tone for the customers experience. We offer online and in class training in addition to the on the job training you will receive to help guide you. In addition, the qualified applicant well be joining our team as we enter our brand-new facility due to open January 2026

Responsibilities:

  • Making outbound phone calls as well as answering incoming calls
  • Booking appointments
  • Greet and assist customers as they enter the dealership
  • Conducting a thorough vehicle walk around inspection
  • Listen to customer requests and clearly communicate service appointment details with recommendations for vehicle
  • Provide status updates of the vehicle progress
  • Answer customer questions and concerns in relation to the service visit
  • Follow up after customer service is completed

Requirements and Abilities:

  • Valid driver's license with a clean drivers abstract
  • 1 Year of customer service experience
  • Preferred 1-2 years of experience in automotive industry as an advisor
  • Previous experience with Reynolds prefered but not required
  • Efficient with technology and software programs
  • Organized individual that is self-driven, willing to work in a team setting, exceptional communication skills and the ability to adapt to various situations

Job Type: Full-time

Pay: $46,252.37-$100,984.15 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking

Experience:

  • SERVICE ADVISOR: 1 year (required)

Work Location: In person

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