Billing Specialist

We are seeking an experienced person to fill the role of Billing Specialist (accounts receivable). This is a 20 month maternity contract position commencing in January 2026. The primary focus of this role is to support our billing and arrears management activities. The role requires the development of a comprehensive knowledge of our policies and procedures. This position requires a highly organized, proactive, reliable person who is skilled in accounts receivables. Strong skills in customer service, problem solving, de-escalation, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in high volume fast paced environments.

Clean Cut Energy ) is a small local Guelph-based business which provides utility submetering and billing services to multi-unit complexes. We are a certified B Corp and Living Wage business. We provide cutting edge wireless utility monitoring which works with easy-to-use online software, allowing our customers to access and monitor their utility usage data. With use of this monitoring, we are committed to helping our customers reduce their utility usage and save money while supporting our environment through water and resource conservation.

*Only those candidates with accounts receivable and customer service experience will be considered*

Full time (37.5 hours/week) 20 month contract covering maternity leave starting in January 2026. Potential to stay on permanently after successful completion of contract although job duties may differ from this role.

Working Hours: 8:30 am – 5:00 pm Monday to Friday

Location: This is a remote - work from home position although we are seeking a candidate from the Guelph - Cambridge - Kitchener - Waterloo area.

Compensation: $57,000 to $60,000 annually (depending on experience) starting salary plus paid vacation. Salary rate will be pro-rated for the 20 month term.

You have:

• Post-Secondary education in Administration, Business, Accounting, Paralegal or other discipline with equivalent experience
• 3+ years of relevant experience
• strong computer (MS Office and Google) and database skills, specifically with spreadsheets
• experienced with Accounts Receivable (billing / finance), strong ability to work with numbers
• experienced or knowledgeable in arrears management / collections
• ability to interpret and follow corporate policy and procedures
• ability to review, interpret and apply legal policy and documents
• strong communication and customer service skills
• conflict resolution and de-escalation skills
• experience working in fast paced high volume environments
• very high attention to detail with a focus on accuracy with large volumes of information
• strong problem-solving skills with the ability to investigate and resolve issues
• highly organized
• very strong time management and prioritization skills with many tasks and fluctuating workload levels
• demonstrated experience working independently and dependably
• friendly, helpful and patient
• a professional customer service telephone manner
• work well independently as well as in a team
• self-motivated and takes ownership of work
• clean criminal record supported by Criminal Record Check

Responsibilities include:

• implementation of Arrears Management Program including: running arrears reports and issuing arrears notices to customers; arrears tracking; draft and issue Notice of Lien (NOL) supporting documentation packages to solicitor; liaison with legal professionals regarding Lien on property; undertake collections calls and emails seeking resolution of payment from customers; draft and issue utility Disconnection Notices in accordance with OEB regulations and CCE Disconnection Policy & Procedures; coordinate utility disconnection activities; consistently, communicate and enforce Arrears Management Policies with customers
• draft and issue Arrears Payment Agreements with customers, developing and outlining payment terms and conditions for customer sign off
• oversee tracking and compliance with signed Payment Agreements, issuing warning notices or notices of Agreement termination when customer defaults
• addressing high bill inquiries / bill disputes through assessment of utility usage and billing rates, responding to customer inquiries
• complete billing adjustment calculations for billing corrections
• implement CCE Customer Complaints Policies & Procedures, de-escalate conflict
• input utility service provider billing information, draft and check monthly customer invoices (high volume)
• track and follow up on PAD payment rejects
• monitor EFT payments for errors
• processing account close outs including write offs and credits
• maintain accurate database of client files including information regarding contact, payments and communication
• cover customer service (call and email inquiries, opening and closing accounts) when representatives are on vacation / sick
• assisting with the development and updating of operational policies and procedures
• review and contribute to Conditions of Service updates annually
• preparation of letters and summaries
• work in accordance will all CCE company policies and procedures
• attend team meetings and regular touch-in calls
• general office duties as assigned

Applicants will be screened as they come in so we encourage applying early. Job will be posted until the position is filled.

Serious applicants only please. If a resume and cover letter is suspected of being generated by AI, the application may not be considered. We ask that all applications include a cover letter which outlines what you feel you can bring to the position and CCE and how this position fits into your career goals. Only those including a cover letter will be considered. As we are a small team, fit is very important, as such we ask that applicants complete the personality test available at and submit the results along with their cover letter and resume.

Please apply by email with your resume, cover letter and personality type from the 16 personalities quiz to

By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the "Help" button in the application.

Only those candidates selected for an interview will be contacted. Applications are reviewed by humans, not AI.

Job Types: Full-time, Fixed term contract

Pay: $57,000.00-$60,000.00 per year

Benefits:

• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Education:

• DCS / DEC (required)

Experience:

• related: 3 years (required)

Work Location: In person