Front Store Supervisor, Full-Time

Neighbourly Pharmacy is looking for a Full-Time Front Store Supervisor to join our team at Inuvik IDA in Inuvik, NT.
Responsibilities: 

Manage and support daily operations across the pharmacy, post office, clinic, and retail store, ensuring efficiency, adherence to policies, and a seamless customer experience.
Assist with medication dispensing, inventory management, and organizing patient medications for distribution, pickup, reordering, and returns; maintain proper records and communication with healthcare staff.
Operate receiving and shipping procedures, including order checking, inventory tracking, restocking, inter-store transfers, and returns; coordinate with suppliers and manage damaged goods.
Supervise, train, and support staff in various departments; handle scheduling, performance reviews, conflict resolution, and team development.
Maintain accurate billing and cashiering processes (including AADL, MSP, third-party, and POS transactions); collect and manage patient payments and MoneyGram services.
Organize and maintain stockroom, overstock rotation, marking supplies, merchandising displays, seasonal goods, and ensure inventory systems and paperwork are up to date.
Deliver compassionate customer service by answering inquiries, resolving concerns, communicating effectively, and providing assistance on products, services, and complaints.
Support patients participating in Ideal Protein by managing appointments, customizing coaching strategies, tracking progress, and offering motivational, up-to-date guidance.
Perform various clerical and administrative tasks such as appointment scheduling, maintaining files, handling phones, processing mail, and assisting customers at front counters.
Promote brand visibility and health initiatives within the community while collaborating with the store, pharmacy, and healthcare teams to improve service offerings.
Ensure cleanliness, safety, security, and professional standards across all work areas and staff appearance.
Lift, carry, bend, reach, and move items up to 50 lbs as needed, with the ability to stand for extended periods and perform physical duties throughout shifts.
Maintain updated knowledge in healthcare protocols, pharmacy systems, and Ideal Protein practices; assist in technical support areas like EMR, phones, and equipment.
Handle miscellaneous tasks as needed to support the Store Operator, Pharmacy Manager, Front Store Manager, Clinic Nurse, and District Director.

Qualifications: 

Experience supervising a retail store and leading/training teams
Strong leadership, team supervision, and people management skills
Excellent customer service, communication, and interpersonal abilities
Skilled in cash handling, POS/till operations, and basic computer/reporting tasks
Experience with inventory and stock management
Strong time management, multitasking, problem-solving, and conflict-resolution skills
Ability to follow procedures and ensure compliance
High level of reliability and accountability 

Who We Are:
Neighbourly Pharmacy is Canada's largest and fastest growing network of community pharmacies. Our 300+ locations from coast to coast are united by one priority: our patients We strive to uphold each pharmacy's tradition of providing outstanding patient care by offering accessible healthcare with a personal touch of kindness in each community we serve. We are proud to be recognized as one of Canada's Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.
Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and our customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.  While all responses are appreciated, only those being considered for interviews will be acknowledged. 
While all responses are appreciated, only those being considered for interviews will be acknowledged.  

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