The Backyard Smokehouse Edmonton- Floor Supervisor

Overview

We are seeking a high-performing and forward-thinking Floor Manager (FM) to lead one of our restaurants. The FM is the heartbeat of the store, responsible for delivering exceptional guest experiences, driving financial performance, leading people, and ensuring flawless day-to-day operations.

If you are a leader, a problem-solver, a results-driven operator, and passionate about food, people, and business, this is your next big opportunity.

Your Role & Impact

The Floor Manager is responsible for:

-Financial results

-Food & labor cost control

-Team performance

-Hospitality excellence

-Visual and brand standards

-Problem-solving and decisions

-Compliance with SOPs and policies

You run the store as if it were your own business.

Core Responsibilities

1. Leadership & People Management

2. Lead, motivate, and coach your FOH team to deliver excellence every day.

3. Conduct recruiting, hiring, onboarding, and ongoing training.
4. Create a culture of accountability, respect, teamwork, and performance.
5. Build weekly schedules that balance service quality and labor cost targets.

6. Manage performance: praise success, address issues early, and hold people accountable.

7. Operational Excellence

8. Oversee all daily operations: opening, mid-shift, closing, and service.

9. Ensure SOPs, food safety standards, cleanliness, and hygiene are always followed.
10. Guarantee speed of service and smooth guest experience during peak hours.
11. Maintain equipment and coordinate repairs proactively.

12. Ensure full compliance with corporate and franchise standards.

13. Financial Management & KPIs

You are financially responsible for the restaurant's success.

• Monitor and control food cost, labor cost, waste, and margins.
• Analyze daily POS reports and adjust operations accordingly.
• Manage weekly forecasts, sales projections, and target achievements.
• Reduce waste, improve yield, and enforce inventory procedures.

• Ensure cash handling accuracy and deposit controls.

• Inventory & Ordering

• Maintain accurate stock levels and ensure proper inventory counts.

• Place weekly orders based on forecasts and store demand.
• Work closely with warehouse, approved vendors and logistics teams.

• Implement FIFO/FEFO and reduce improper usage or loss.

• Customer Experience & Brand Standards

• Ensure every guest receives an outstanding experience.

• Resolve customer concerns professionally and quickly.
• Maintain brand standards for ambiance, presentation, cleanliness, and service.

• Train staff on hospitality and guest interaction.

• Problem-Solving & Crisis Response

• Be the first point of escalation for operational challenges.

• Troubleshoot issues related to staff, equipment, suppliers, or customers.
• Anticipate problems before they arise and implement preventative actions.

• Follow the escalation protocol when needed.

• Communication & Reporting

• Submit daily operational reports, weekly performance summaries, and monthly reviews.

• Communicate consistently with the operations team leader.
• Execute promotions, new launches, and in-store marketing initiatives.

Qualifications

• 5+ years of experience in a restaurant or hospitality management role.
• Strong knowledge of FOH operations.
• Proven ability to lead teams, delegate responsibilities, and inspire performance.
• Financial acumen (food cost, labor cost, P&L basics).
• Strong customer service instincts and conflict-resolution skills.
• Experience with POS systems and scheduling tools.
• Understanding of food safety regulations.
• Organizational excellence and ability to multitask in a fast-paced environment.
• Passion for food, hospitality, and leadership.

Our Ideal FM Is…

• A leader, not just a manager
• A forward thinker who anticipates needs and solves problems
• A numbers-driven operator who understands cost control
• A team builder who inspires and trains others
• A culture carrier who protects the brand
• A troubleshooter who remains calm under pressure
• A hands-on executor who leads by example

Job Type:

Full-time, On-site

Compensation:

$40,000-50,000 per year

Language

• English required
• French is a plus

Benefits

• Staff food & beverage discounts
• Flexible scheduling
• Career development and training

Why You'll Love Working with us

1) A Culture Built on People

We work hard, support each other, and keep the environment positive. Every FM is empowered, trusted, and supported.

2) Staff Discounts

Enjoy exclusive staff discounts and complimentary coffee.

3) Culinary Innovation

4) Real Growth & Development

We invest in our people. FMs have ongoing training, leadership development, and real opportunities to grow into Area Managers, Operations Managers, or corporate roles.

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Work Location: In person