Cosmetic Reset Merchandiser- Supervisor

6 days ago

Timmins, Ontario, Canada Acosta Full time $60,000 - $80,000 per year
Description

We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.

What do we offer?

  • Competitive Hourly Rates (negotiable based on territory and experience).
  • $1 In-Store Hour Compliance Bonus (paid out quarterly).
  • Flexible Scheduling
  • Paid Mileage and paid travel time
  • Growth Opportunities
  • Referral Bonus Program
Responsibilities
  • Live photo vetting and approval photos during relines .
  • Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues.
  • Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance.
  • Act as a point of contact for assigned reps within territory
  • Resolve store complaints 
  • Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions – coaching their direct reps to ensure each of their visits are executed to this standard as well 
  • Ensure a maintained calendar on NI with above-average scorecard results.
  • Support DMs with overall project compliance and escalate any staffing or project issues. 
  • Perform regular team lead/merchandiser responsibilities – field work 90% of time as team lead or training opportunities as needed. 
  • Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.
Qualifications
  • A minimum of 1 years of experience in a similar field.
  • Strong communication skills. 
  • Leadership skills.
  • Ability to vet and approve photos during relines, including weekends and after-hours.
  • Comfortable handling store complaints and finding solutions.
  • Ability to travel throughout the region and possibly across multiple districts.
  • Proficient in using technology tools and software applications.
  • Highly organized with excellent time management skills.
  • Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.

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