Service Coordinator

2 weeks ago

Port Coquitlam BC VC W, Canada Simson Maxwell Full time $50,000 - $65,000 per year

Simson-Maxwell is a trusted leader, established in 1941, specializing in the distribution of industrial engines and the custom manufacture, sale, and service of standby and prime power generator set systems . We are internationally recognized for our expertise in power generation and control equipment.

We are seeking a highly organized, detail-oriented, and customer-focused individual to join our team as a Service Coordinator. This vital, full-time role acts as the central hub for our service operations, ensuring the seamless delivery of high-quality power solutions and maintaining strong relationships with our key clients.

Effective Start Date: Immediately

Position Type: Full Time, Permanent

Salary: $ $60 000

Work Schedule: Monday - Friday

Supervisor: Service Manager

Key Responsibilities

The Service Coordinator manages the full lifecycle of service and administration, from initial call to final invoice and contract management.

Service Scheduling & Coordination:

  • Key Account Management: Act as the main point of contact for major contract clients, handling all inquiries and managing service delivery.
  • Work Order Processing: Open and process work orders for both shop and field service requests.
  • Scheduling & Logistics:
  • Proactively schedule and manage preventative maintenance (PM) for all contract customers.
  • Coordinate complex schedules and services between internal departments
  • Schedule all interior (in-province) jobs, including coordinating the Interior Technician's schedule and arranging necessary travel and accommodations.
  • Technician Support: Supply comprehensive work orders and documentation to Shop and Service Technicians.

Quoting, Invoicing, and Administration:

  • Quoting: Prepare and follow-up customer repair quotes in conjunction with Shop Technicians (sourcing pricing, typing up, and sending).
  • Invoicing & Reporting:
  • Close service work orders and invoice customers accurately and promptly upon service completion.
  • Prepare and issue invoices, verifying pricing, PO numbers, and customer billing compliance.

Compliance & Data Entry:

  • Enter work orders, invoices, and compliance documentation into customer portals, ensuring adherence to client-specific guidelines.
  • Manage the work order tracker and scheduling calendar.
  • Receive, file, and update all service documentation and system fields.
  • Logistics & Purchasing: Process purchase orders, track product/service shipments, and ensure timely delivery.
  • Contract Management: Maintain the Key Account contracts and schedule and support PM Agreement renewals with the PM Account Manager.

Company Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP matching
  • Tuition reimbursement
  • Vision care

  • On-site parking

  • Paid time off

  • Company events

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Application question(s):

  • Must be legally authorized to work in the country of employment without sponsorship for employment visa status. This position may not lead to immigration sponsorship.

Work Location: In person

  • Service Coordinator

    2 weeks ago

    Port Coquitlam, BC VC M, Canada Levitt-Safety Full time $53,000 - $56,000 per year

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workAbout the...

  • Service Coordinator

    7 days ago

    Port Coquitlam, Canada Simson Maxwell Full time

    **Simson-Maxwell** is a trusted leader, established in 1941, specializing in the distribution of industrial engines and the custom manufacture, sale, and service of **standby and prime power generator set systems**. We are internationally recognized for our expertise in power generation and control equipment. We are seeking a highly organized,...

  • Service Coordinator

    7 days ago

    Port Coquitlam, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you! We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work! Job...

  • Service Coordinator

    1 week ago

    Port Coquitlam, Canada Carrier Full time

    **About this role** **Carrier Commercial Service**has an opening for an experienced **Service Coordinator**. This is **onsite** at our location in **Port Coquitlam BC**. We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working...

  • Junior Service Coordinator

    1 day ago

    Port Coquitlam, British Columbia, Canada Clima design technologies Ltd Full time $48,000 - $64,800 per year

    Junior Service Coordinator – Join Our Growing TeamAbout Us:Clima Design Technologies Ltd is a fast-growing provider of innovative HVAC solutions, dedicated to delivering energy-efficient and cutting-edge systems to our clients.We are looking for a Junior Service Coordinator to support our Service Coordinator in managing daily service operations. This role...

  • Junior Service Coordinator

    1 week ago

    Port Coquitlam, British Columbia, Canada Clima design technologies Ltd Full time $60,000 - $72,000 per year

    Junior Service Coordinator – Join Our Growing TeamAbout Us:Clima Design Technologies Ltd is a fast-growing provider of innovative HVAC solutions, dedicated to delivering energy-efficient and cutting-edge systems to our clients.We are looking for a Junior Service Coordinator to support our Service Coordinator in managing daily service operations. This role...

  • Service & Scheduling Coordinator

    4 days ago

    Port Coquitlam, Canada Community Fire Prevention Ltd Full time

    Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company), is the place for you! **WHO ARE WE?** Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada....

  • Dispatch/field Service Coordinator

    5 days ago

    Port Coquitlam, Canada enCompass Solutions Group Full time

    **Job Overview** We are seeking a dedicated and detail-oriented Dispatch/Field Coordinator to join our team for an 18 month contract. The Dispatch/Field Service Coordinator plays a critical role in overseeing scheduling, customer communication, service dispatch, and overall workflow coordination to ensure the efficient operation of our service...

  • Service Coordinator

    2 weeks ago

    Port Coquitlam, Canada Toro Group of Companies Full time

    Position Overview We are seeking a highly organized and customer-focused Service Coordinator to join our team. This role is responsible for managing service, shipping, and warehouse requests by coordinating full-scope packages and scheduling tasks. The Service Coordinator ensures seamless communication with internal and external stakeholders, delivering...

  • Client Services Coordinator

    4 days ago

    Port Coquitlam, Canada MedScan Solutions Ltd. Full time

    **Physician Service Coordinator** **Location**: Port Coquitlam, BC **Job Type**: Full-time, In-Person Are you a people-person who loves helping others and making a real difference? We're looking for a **Coordinator** to join our team and help doctors and clinics navigate one of the biggest milestones in their careers: transitioning or closing their...