Parts Coordinator

Superior Sany Solutions, a division of Imperial Dade Canada, leading national distributor, has a job open in Ottawa. A Parts Coordinator is required for a busy, cleaning equipment repair business and will be responsible for carrying out all parts department functions within the Ottawa and surrounding regions as well as parts of Quebec. This is a 1-year contract position.

Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Responsibilities:

• Inventory management – working to maintain the efficiency of the parts department and maintaining a low cost, high turn parts department while maintaining the correct inventory to assist in the service/repair and sales of parts. Use of an ERP system (P21).
• Be available to address customer needs and concerns in a timely manner with a high level of customer service.
• Taking parts orders from customer and creating direct shipments.
• Managing the inventory levels and adjusting min/maxes as needed. Reviews of parts to determine stocking needs based on sales.
• Receiving and picking of parts and materials.
• Assisting the service coordinators and technicians with looking up parts and materials needed for equipment repairs.
• Locations transfers and stocking needs for the mobile service technicians' trucks.
• Maintaining a clean and organized parts department.
• Working with the service team on new processes, procedures, and methods to continually improve the service operation and the efficiently of the parts department.
• Assisting the service coordinators with dispatch and customer requests as needed.
• Perform all other duties as assigned to meet business goals.

Qualifications:

• Completion of secondary school or equivalent
• 2 – 3 years in a working parts department. Cleaning industry preferred, but not required.
• Use of P21 or any ERP system considered and asset.
• Bilingual French/English preferred, but not required
• Inventory management experience
• Ability to solve problems and working with others
• Detail-oriented and the ability to work under pressure
• Working knowledge of Microsoft excel, word, outlook required.

Working/Other Conditions:

• In office position required to be in office/parts department 5 days a week.
• Working indoors in offices as well as in a shop environment when needed.
• Working in front of a computer for long periods of time.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact