Landlord Tenant Worker- Reaching Home Division

HOURS hours per week. Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule and one Saturday shift worked per month. Some flexibility in work hours may be required.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Reaching Home Division

How You Will Make an Impact

The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

• Support service users in conducting a housing search including accompaniment into the community, filling out rental applications, and offering advocacy where required
• Remain current on relevant community resources and to develop and maintain professional relationships with individuals and organizations within the community who provide complementary services
• Liaise with community landlords and other housing providers to develop partnerships and build an inventory of rental units
• Mediate housing related matters between landlords and tenants to support housing sustainability
• Coordinate finances, lease signings, move in inspections, repairs and maintenance to prepare for new tenancy
• Work in collaboration with shelter staff, housing first programs and community partners to develop housing plans that support rapid exit from homelessness.
• Assist service users in navigating various governmental and non-governmental systems
• Support service users in building both formal and informal support networks that will assist them in maintaining housing and enhanced quality of life
• Assist in developing a plan within a brief intervention approach that decreases the likelihood of a future or recurrent housing crises including assisting with connections to other services
• Attend weekly case conference to share housing information and resources with shelter staff
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Post-secondary education in Social Service or a related field is required
• Minimum 2 years of related experience or equivalent combination of education, training and experience in Social Services or a related field
• Have demonstrated knowledge of Housing First Framework and the ability to assist service users with system navigation
• Have strong understanding of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
• Knowledge of or willingness to learn about the housing system in the City of Hamilton, the Residential Tenancies Act, Landlord and Tenant Board, and the Ontario Human Rights Code required
• Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• CPR certification or willingness to be certified is required
• Valid G license required
• Fluency in a 2nd language is an asset
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE/FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.