Client Experience

Be the trusted guide who helps nonprofit leaders feel confident, supported, and inspired as they learn to plan and successfully execute a capital campaign.

Who We Are

At
HPC (Hussey Philanthropic Consulting)

, we believe there's nothing more pure in humanity than philanthropy, the voluntary transfer of wealth to create a better world. For over 30 years, we've helped more than 1,000 charities raise over $4 billion to fund transformational projects that change communities for good.

Now, through our Capital Campaign Accelerator, we're bringing that expertise online — helping nonprofit leaders learn how to run their own capital campaigns with clarity, structure, and confidence. The Accelerator blends live coaching, community learning, and hands-on tools to empower organizations to lead their own successful campaigns.

At HPC we value:

• Turn Knowledge into Action
• Obsessed with helping clients solve their
• Make fundraising fun
• Look for the assist, rather than the goal
• Teach first, never stop learning
• Are real, honest, authentic

Who You Are

You're an empathetic, organized, people-centred professional who loves helping others grow. You have a knack for spotting when someone's struggling before they say a word — and you know how to bring them back in. You're curious, emotionally intelligent, and comfortable juggling details, conversations, and systems all at once.

You're the kind of person who:

• Thrives on helping others feel seen, supported, and capable
• Balances warmth with structure so people feel at ease and on track with their goals
• Finds meaning in mission-driven work
• Can become the culture driver of our community, encouraging engagement, catching disengagement early, and upholding our values with care

What You Would Do

This role blends community facilitation, client experience, and program management. You'll make sure every participant in the Accelerator feels supported, confident, and connected throughout their journey.

Client Experience & Support (40%)

• Be the first point of contact for Accelerator participants,  welcome new clients and guide them through onboarding
• Respond to questions and help clients get "unstuck" by connecting them with the right coach, course, or training session
• Track engagement and check in with participants who seem to be falling behind
• Create a safe, encouraging space where clients feel empowered to take action

Community Facilitation & Culture (30%)

• Foster conversations in the Accelerator community platform
• Keep members up to date on upcoming calls, homework, and milestones
• Nurture the group culture: celebrate wins, highlight stories, and maintain community standards
• Pay attention to the emotional tone of the cohort and notice when someone might need more encouragement or technical help

Program Coordination (20%)

• Coordinate live coaching calls, workshops, and behind-the-scenes logistics
• Support coaches with scheduling, resources, and communication
• Gather client feedback and help identify where the curriculum or delivery can improve
• Assist with light tech troubleshooting (community platform, Zoom, course tools)

Program Growth & Improvement (10%)

• Identify common themes or client challenges that could become new modules or sessions
• Share ideas for evolving the Accelerator experience as we grow

Why Join Us?

At HPC, you'll be part of a small, deeply experienced team that's helped raise billions for causes that matter. You'll have the autonomy to shape a growing program and the satisfaction of knowing your work directly helps charities transform the world.

We offer:

• Competitive salary between $60K - $65K based on experience
• 4 weeks paid vacation (including winter closure between Christmas and New Year's)
• Health and wellness spending allowance
• Ongoing professional development
• A supportive, mission-driven culture rooted in trust, compassion, and purpose

How to Apply

If you're excited by the idea of helping nonprofit leaders grow in confidence and you love being the calm, kind presence that keeps a community thriving, we'd love to hear from you.

Please send your
resume

and a short message telling us:

• What drew you to this role
• A time you helped someone feel supported or empowered
• Something you've learned from a great community or course experience

Email your application to

with the subject line:

• "[Your Name] – Client Experience & Community Manager"