Resolution Specialist, Collections

6 days ago

Toronto, Ontario, Canada First National Financial LP Full time $60,000 - $90,000 per year

We are hiring
a Resolution Specialist, Collections
Reporting To
Manager, Collections

Full-Time/Part- Time
Full-time

Posting Date
October 17, 2025

Closing Date
October 31, 2025

Hours Of Work
8:30 a.m. – 5:00 p.m.

Grade
Office Location:

6

Toronto

Great location Steps away from the main public transit station

What We Offer
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

  • Eligibility for benefits is dependent on the terms of employment

The Opportunity
Reporting to the Manager, the Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How You Will Contribute

  • Investigation of delinquent accounts in assigned portfolio
  • Collection/administration of portfolio
  • Minimize exposure to monetary losses or damage to investors and corporate image
  • Assist clients in budgeting and planning to correct existing and avoid future delinquency
  • Assessment and collection of fees
  • Review bankruptcy and consumer proposals and filing proof of claim when required
  • Collection of common expenses, strata liens, tax and utility arrears
  • Set up of arrears settlement payments
  • Process new PAC information
  • Provide credit ratings and mortgage verifications
  • Collection of deficiency balances on discharged mortgages
  • Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Experience You Need

  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving skills
  • Team player who also works well independently
  • Able to meet deadlines
  • Competency in MS Office; capacity to learn new technologies/systems
  • Shift work will be required

Working Environment And Physical Demands Analysis

  • Office environment
  • Periods of high volume with tight timelines
  • Long periods of stationary position/sitting
  • Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
  • Long periods of time in viewing a computer screen
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

  • Competitive Compensation
  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
  • Hybrid working environment
  • Extensive training programs to set our employees up for success
  • Modern office environment conducive to collaboration
  • Supportive teamwork culture
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year

The Team You'll Join
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an
equal
opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at

should you need an accommodation at any point in the recruitment process.

#FNLOON

  • Resolution Specialist, Collections

    1 week ago

    Toronto, Ontario, Canada First National Financial LP Full time $60,000 - $100,000 per year

    We are hiring a Resolution Specialist, CollectionsReporting To:Manager, CollectionsFull-Time/Part- Time:Full-timePosting Date:November 21, 2025Closing Date:December 5, 2025Hours of Work:8:30 a.m. – 5:00 p.m.Grade:Office Location:      6TorontoGreat location Steps away from the main public transit station What we offer:Highly competitive compensation...

  • Resolution Specialist, Collections

    1 week ago

    Toronto, Ontario, Canada First National Financial LP Full time $50,000 - $80,000 per year

    We are hiringa Resolution Specialist, CollectionsReporting ToManager, CollectionsFull-Time/Part- TimeFull-timePosting DateNovember 21, 2025Closing DateDecember 5, 2025Hours Of Work8:30 a.m. – 5:00 p.m.GradeOffice Location:6TorontoGreat location Steps away from the main public transit stationWhat We OfferHighly competitive compensation package which...

  • Resolution Specialist--Bilingual, Collections

    1 week ago

    Toronto, Ontario, Canada First National Financial LP Full time $42,000 - $72,000 per year

    We are hiring a Resolution Specialist--Bilingual, CollectionsReporting To:Manager, CollectionsFull-Time/Part- Time:Full-timePosting Date:November 21, 2025Closing Date:December 5, 2025Hours of Work:8:30 a.m. – 5:00 p.m.Grade:Office Location:      6TorontoGreat location Steps away from the main public transit station What we offer:Highly competitive...

  • Resolution Specialist--Bilingual, Collections

    7 days ago

    Toronto, Ontario, Canada First National Financial LP Full time $60,000 - $90,000 per year

    We are hiringa Resolution Specialist--Bilingual, CollectionsReporting ToManager, CollectionsFull-Time/Part- TimeFull-timePosting DateOctober 17, 2025Closing DateOctober 31, 2025Hours Of Work8:30 a.m. – 5:00 p.m.GradeOffice Location:6TorontoGreat location Steps away from the main public transit stationWhat We OfferHighly competitive compensation package...

  • Collections Specialist

    12 hours ago

    Toronto, Ontario, Canada Financial Debt Recovery Limited (FDR) Full time

    Company DescriptionFinancial Debt Recovery (FDR) is a 100% Canadian owned and operated company that has been providing corporate credit and receivable management services since 1991. FDR offers unique services and programs to maximize recoveries while maintaining positive debtor/customer relationships. By combining the strengths of a Contingency Collection...

  • Collections Specialist

    1 day ago

    Toronto, Ontario, Canada Financial Debt Recovery Limited (FDR) Full time $50,000 - $60,000 per year

    Company DescriptionFinancial Debt Recovery Limited (FDR) is a Canadian-owned company established in 1991, specializing in corporate credit and receivable management services. As a pioneer in the Canadian Receivable Management Industry, FDR combines the strengths of a Contingency Collection Agency and a Debt Purchaser to provide strategic and effective...

  • Claims Administrator/Resolution Specialist

    1 week ago

    Toronto, Ontario, Canada Chicago Title Insurance Company Canada Full time $60,000 - $90,000 per year

    Skip to content","library":""},"enabled_visibility":"yes","layout":"horizontal","dce_visibility_selected":"yes"}" data-widget_type="nav-menu.default">LoginRegisterFrançaisLoginRegisterFrançais","library":""},"enabled_visibility":"yes","layout":"horizontal","dce_visibility_selected":"yes"}" data-widget_type="nav-menu.default">About...

  • Director, Recovery and Resolutions

    1 week ago

    Toronto, Ontario, Canada Fig Full time $120,000 - $180,000 per year

    About Fig Fig is a new Fintech start-up revolutionizing the lending industry in Canada. Named Consumer Lender of the Year in 2024, Fig is dedicated to simplifying the borrowing process to make it more efficient and accessible for Canadians. Supported by Fairstone Bank and Ontario Teachers Pension Plan, Fig is in a unique position to blend the benefits of...

  • Collections Specialist 2: Birds

    14 hours ago

    Toronto, Ontario, Canada Royal Ontario Museum Full time $70,000 - $90,000 per year

    WHO WE AREOpened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a...

  • Accounts Receivable/Cash Collections Specialist

    16 hours ago

    Toronto, Ontario, Canada Bioventus Full time $50,000 - $75,000 per year

    Are you ready to work for a more active world?At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...