Member Engagement Associate

A strong and active professional association, the Association of Interior REALTORS support its REALTOR Members to serve consumers throughout vast and diverse regions from South, Central and North Okanagan, Kamloops, and Kootenay regions, to South Peace River.

The Association is dedicated to providing leadership and support to its members in their pursuit of professional excellence:

· Advocating on behalf of the profession and adding value to consumers.

· Providing resources and professional development to its REALTOR Members and

· Fostering and enforcing a high standard of quality and professionalism with its REALTOR Members.

Through Advocacy, support, and regulation, Association of Interior REALTORS contribute to the reasons why working with a REALTOR is the right choice for residents navigating the real estate market.

The Association is expanding their team and is in search of a driven and dependable professional who demonstrates strong integrity, outstanding communication skills, and a proactive approach to work. The ideal candidate is committed to delivering exceptional client service, adept at navigating a variety of client interactions, and skilled in managing time and priorities effectively. Success in this role requires both the ability to collaborate within a team and to work independently with confidence. We value individuals who take initiative, follow through on responsibilities, and consistently deliver high-quality results with minimal oversight. We value individuals who can take initiative and drive tasks to successful completion with minimal supervision

Who You Are

A people-first professional who loves helping others succeed. You stay calm and focused when priorities shift and take pride in getting the details right every time. You are excited about technology and pay close attention to detail.

Role Overview

As the first point of contact for our REALTOR members, the Member Engagement Associate plays a vital role in creating exceptional member experiences. You'll bring a mix of professionalism, energy, and heart to every interaction ensuring our members feel

supported, valued, and confident in their relationship with the Association of Interior REALTORS.

If you're someone who takes passion in the member experience, loves technology, has an eye for detail, and thrives in a dynamic environment where priorities can shift at a moment's notice, this is the perfect opportunity to make a meaningful impact every day.

What You'll Do

Is part of a collaborative team dedicated to delivering outstanding member service.

Your day might include:

Member Engagement & Support

• Serving as the primary contact for member inquiries and MLS listing support across the Association's regions.
• Responding promptly and effectively to member questions by phone, email, or in person, with professionalism and warmth.
• Liaising with other real estate board staff members to process interboard listings within the MLS Systems.
• Managing membership applications, terminations, and updates in accordance with Association, CREA, and BCFSA policies.

Technology & Data Management

• Accurately inputting, reviewing, and maintaining MLS data; ensuring consistency, compliance, and data integrity while keeping within the rules and regulations of the Association.
• Handling MLS data requests and corrections, including transfers, property details, sales reports, and system issues.
• Confidently using and supporting various platforms, from Microsoft Office Suite to CRM systems and learning management tools.
• Supporting members with SentriLock lockboxes and providing associated administrative services.

Member Experience & Collaboration

• Welcoming members and guests at the main office in Kelowna, providing a warm, welcoming environment.
• Identifying opportunities to improve processes and member engagement through insight and feedback.
• Supporting Association events and member gatherings.
• Building positive, long-term relationships with members, staff, and partners through approachable and reliable communication.
• Assisting with special projects, data tracking, and reporting as required.

Qualifications & Skills

• High school diploma required, post-secondary coursework in business, administration, or communications an asset.
• Minimum 2 years' experience in customer service — preferably in an office or professional association setting.
• Confident with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfortable learning new technologies quickly.
• Experience with CRM systems and data entry.
• Strong communication and interpersonal skills — you're friendly, clear, and professional.
• Exceptional attention to detail, accuracy, and follow-through.
• Excellent time management and ability to multitask in a fast-paced environment.
• Positive, adaptable, and team-oriented attitude.
• Knowledge of the real estate industry is an asset.
• A valid driver's license and access to a vehicle are required for occasional travel to events.

Why Join Us?

At the Association of Interior REALTORS, we're passionate about supporting our members and the communities they serve. You'll be part of a dedicated, supportive team that values innovation, collaboration, and integrity.

This is your opportunity to combine your tech-savviness and people's skills to help shape a positive, engaging experience for REALTORS across the Interior region.

JOB STATUS: FULL-TIME, Monday to Friday

HOURS OF WORK: 8:30am-4:30pm hours/week)

LOCATION: IN-PERSON, this position is required to work in the Kelowna office location, five days per week.

SALARY RANGE: $47,062 to $58,000 per annum.

BENEFITS:

Minimum of fifteen days of vacation year (prorated as per start date)

Group Benefits: Dental, Extended Health plan and Employee Assistance Program

RRSP Match

One week off during Holiday closure

Personal Time Off

Sick days

Work-life balance

Head office is in the beautiful city of Kelowna, British Columbia a vibrant city in the heart of the Okanagan Valley, offering a unique blend of natural beauty, economic growth, and lifestyle appeal. Known for its picturesque lakefront, thriving wine region, and four-season recreational opportunities.

Be part of a dynamic team and apply today

POSTING CLOSE DATE: BY FRIDAY, OCT. 31 by 4PM

The Association of Interior REALTORS is committed to ensure every job applicant is treated equitably, fairly and with respect regarding race, national or ethnic origin, colour, religion, age, gender, sexual orientation, marital status, family status, disability.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact:

All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.

The Association of Interior REALTORS thanks everyone that applies, only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Location:

• Kelowna, BC V1X 7X6 (required)

Work Location: In person