Technical Support and Customer Service Advisor

1 day ago

Montreal, Quebec, Canada Solutions Petal Inc. Full time

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

The Xacte division offers an innovative medical billing solution, enabling healthcare professionals, medical clinics, and billing agency partners to benefit from a distinctive synergy of expertise and technology.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team

As a Technical Support and Customer Service Agent, you'll join the team responsible for user support, ensuring an unrivalled user experience for our customers. In short, you'll become a veritable encyclopedia of knowledge for our users You'll gain a solid understanding of our interfaces, as well as a basic knowledge of medical billing, so you can better serve our customers: physicians and their staff. This position requires a minimum presence of 2 days per week, in the office.

Your daily life

In your day to day, you will be led to:

  • Ensure customer satisfaction by providing a high level of technical and customer support experience, both online and by phone;

  • Analyze user needs, identify problems and recommend solutions;

  • Collaborate with the product's technical management to provide the feedback necessary to deliver an easy-to-use, reliable and efficient product;

  • Conduct case and data analysis to recommend solutions to needs expressed by users;

  • Participate in the production of tutorials and web documentation;

  • Produce and analyze various reports.

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