Family Services Associate – Family Room

7 days ago

Prince George, British Columbia, Canada Ronald McDonald House BC and Yukon Full time $45,000 - $65,000 per year


About the Organization

At Ronald McDonald House Charities British
Columbia and Yukon (RMH BC), we envision a province where families stay close
to their sick children. Today, 2 out of 3 Canadians live in a city or town
without a children's hospital. Our Mission is to give sick children the healing
power of being together with family.

As a champion of family-centered care, we
enable access to children's hospitals by providing families with sick children
accommodation, meals, and wellness programs that support their emotional and
physical well-being.

In 1983, the first RMH BC House opened its
doors in Vancouver with a 13-Bedroom House, and over the years, with an
increase in demand for this essential service, construction of a new building
was underway. In 2014, a 73-bedroom House was unveiled on the grounds of BC
Children's Hospital along with a new 2,000 sq. ft. RMH Family Room in Surrey
Memorial Hospital. As the second-largest House in Canada and one of the largest
in the world, RMH BC will continue to grow and meet the needs of families
across BC and Yukon.

A new Family Room in University Hospital of
Northern British Columbia (UHNBC) is planned to open this fall. We are
anticipating a start date in September 2025.

Our team is the
backbone of our organization—serving our families, supporting volunteers and
donors, and spreading awareness every single day.

About the Position

The
Ronald McDonald Family Room is a rest and respite space within University
Hospital of Northern British Columbia for families with children receiving
treatment. With an overnight guest room, laundry facilities, full kitchen, and
a welcoming lounge, the space is a refuge for parents, siblings, and patients
to step away from the medical environment and focus on being a family.

The
Family Room is open 8:00 AM – 8:00 PM, 7 days a week. This position will be available 3-4 days a
week, including evenings and weekends.

This role engages
with families, staff, visitors, and donors which requires the ability to
interact in a thoughtful, energized, and forward-thinking manner. A preferred
candidate is a multifaceted person who is self-confident, motivated, and able
to work independently while being supported by volunteers. Reporting to the
Family Room Manager, the Family Services Associate helps maintain day to day
operations and the services the Ronald McDonald House BC and Yukon provides to
families at the
University Hospital of Northern BC.

The Family Services Associates – Family Room will ensure
everyone who comes into the Family Room is made to feel welcome.

Key responsibilities
include:

Reception

Greet and
welcome visitors to the Prince George Family Room to ensure a welcoming
and seamless entry for visitors and guests who stay overnight.Organize daily administrative operations,
volunteer support and conduct housekeeping duties.Receive all
incoming phone calls and answer questions, remembering that every call may
be that of a donor or family in need.Greet all
visitors to Prince George Family Room.Provide
orientation of the Family Room to all guests and visitors to ensure
compliance with policies.Liaise with families, social workers,
housekeeping staff, hospital representatives, donors and others.Orient new
families to the Family Room and sleeping rooms as per orientation
procedures.

Administration

  • Support and supervise volunteers.
  • Ensure security of Family Room and liaise
    with hospital security regarding any concerns,
  • Provide clerical assistance as needed and
    maintain filing system.
  • Respond to emergencies in a timely manner
    and complete related incident reports for review by the Senior Director,
    Family Services and Family Room Manager.
  • Adhere to safety and
    emergency procedures.

Job Specific
Competencies and Skills

Alignment with
the mission and values of Ronald McDonald House BC and YukonAbility to represent the RMH BC with a polished, positive and
professional demeanor and attitude at all times A
commitment to working cooperatively in a team environment with staff,
volunteers, families, donors, and the publicCompassionate and caring with the drive to provide a
high-quality level of service to the families we meetSelf-motivated, ability to work independently and as a
supportive team member.Results driven, high achiever, high
positive energy.Organized and solutions orientedActive listener who enjoys meeting people
at all levels.Basic knowledge of Microsoft Office (Teams, Word and
Excel)Ability to prioritize, multi-task, set, and
achieve deadlines.Clear and concise English language abilities, both written and verbal.Some flexibility in scheduling is required based on the needs of the organization.

Experience and
Educational Requirements

Experience working with families or those
in emotional or crisis situationsExperience in front line reception or
customer serviceExperience with light housekeeping and
physically able to perform light duties including bed, making and furniture
arrangementDiploma or post-secondary education in Social Services,
Community Recreation or relevant field.Training in San'yas, Mental Health First Aid, and Trauma Informed Care
preferred.

Disclaimer

The above statements are intended to describe the general nature and
level of work being performed by people assigned to this classification. They
are not to be construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. All personnel may be required
to perform duties outside of their normal responsibilities from time to time,
as needed.

Please note: all successful candidates will be required to undergo a
vulnerable sector criminal record check.



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