RQ09968 - Software Developer - CRM - Senior

RQ09968 - Software Developer - CRM - Senior 8-month contract - 180 business days ONSITE - 40. St Clair W 2 Openings - 2 Submissions Land & Resources Cluster - Ministry of Public and Business Service Delivery and Procurement To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be assigned to Bill 5 related projects or initiatives on an as needed basis. Responsibilities Required to translate requirements into working, tested CRM applications in Agile delivery Methodology. This includes: developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests. developing detailed programming specifications, written user stories.Design, develop, coding, configuration, and integrationUnit Testing and quality assuranceDeliver customizations by defining and implementing entities, fields, workflows, business rules, forms, and views, ensuring they align with the business processes.Determine how the Dynamics CRM system will integrate with other systems and applications within the organization's technology landscape.Establish security measures to protect sensitive data and ensure proper access control within the CRM system.Optimize the performance of the Dynamics CRM system to ensure smooth operation and responsiveness.Ongoing Support: lead post-live support, analysis and resolution of issues or questions;.Obtain acceptance and approval by the Cluster and the project team for all assigned deliverablesWork closely with project team(e.g. business analysts, tech lead, QA, business) during the development lifecycle to document, verify and confirm requirements, design solution, defect analysis and so on;Obtain Client or Cluster tech lead approval for solution design, and all code drop/code release changes for assigned components;Provide a defect free code drop/code release according to the Clusters development standards for the assigned application components;Problem solving to identity root causes and identify options/solutions to fulfill/implement complex data/system or application & integration requirementsSupport application deployments, prepare code drop/code release deployment packages and integrate with DevOps pipelines, and co-ordinate code deployment into various environments (i.e. test, staging, and production) ; This includes, but not limit to answering questions from client staff, and providing direction proactively to avoid implementation issues Actively participate all meetings, workshops, report status, and provide accurate estimates, solution options analysis & assessment, PoCs Performance turning, defect/issue investigation, troubleshoots technical problems, and resolution, root cause analysis, impact assessment and options analysis; make recommendations to fix the problem, code and test the solution; technical assistance and collaborate with project team in all phases of the systems development lifecycle, as well as implementation, conversion and migrations Other tasks as required by client to contribute the success delivery of the project Complete work and achieve milestones within the assigned deadlinesComply with the Ontario Government I&IT Directive, standards, operational policy, security procedures and practices, and other applicable Guidelines, Standards and Procedures Skills: Experience in programming and analysis; specialized CRM software package support at the specified experience levelA team player with a track record for meeting deadlines CRM Software Development SkillsExtensive Knowledge and hands on experience with designing, developing, implementing and maintaining large complex CRM MS Dynamics applications, workflow processes and dynamic forms, and integration technologies commonly used with Dynamics, such as DataVerse / Common Data Service (CDS), Data Entities, and APIs, PowerBI.Experience with continuous integration/continuous deployment (CI/CD) processes around DevOps, data workflows.Extensive knowledge and experience with specific CRM -MS Dynamics Case Management, SharePoint online, Azure Cloud SQL solutions, enterprise architecture methodologies, design standards and tool.Experience with middleware and gateways , and experience with Ms Dynamics Case Management integration with other solutions, e.g. GIS.Ability to collaborate with IT Professionals throughout the Software Development Life CyclePossess a strong background in both solution design and the preparation of related architectural documentation, ensuring alignment with project objectives and standards.Experience in structured methodologies for the development, design, implementation and maintenance of applicationsExperience in design, code, test, debug and document applicationsExperience in the use of object and/or third generation language development toolsExperience in one or more programming languages, Javascript.Experience in application design, latest design patters, deployment and troubleshootingExperience with relational and hierarchical database technologiesExperience in the use of information retrieval packages using query languagesExperience with one or more communications protocolsExperience in structured methodologies for the design, development, implementation and maintenance of applicationsExperience eliciting and documenting information from diverse business area stakeholders and subject matter expertsExcellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skillsExpertise in specific tools for CRM software development Desirable SkillsKnowledge and experience with programming Internet-ready applicationsKnowledge and experience in rapid application development (RAD) methodologiesKnowledge and understanding of Information Management principles, concepts, policies and practicesExperience with middleware and gatewaysExperience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debuggingAbility to provide post-implementation support and resolve any post-implementation technical issuesExperience conducting design walkthrough sessions with project teamKnowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standardsAbility to provide user and system documentation as required Must-Have's: +7 years of experience and knowledge with specific CRM software and anticipated future releases, high availability solution design and implementation+6 years of hands-on experience with specific CRM -Microsoft Dynamics 365 Case/customer Management design, develop, configuration, customization and implementation.+5 years hands-on experience on Microsoft Dynamics 365 cloud solution customization, workflow processes and dynamic forms, DataVerse / Common Data Service (CDS), Data Entities, and APIs.3+ years of experience in CRM-MS Dynamics 365 Case/customer Management applications analysis and architecture design in large enterprise environments+5 years of hands-on experience with Power AutomationMS PowerBI, Power APPs, SharePoint and integration experience