Community Outreach Worker

7 days ago

Taber, Canada Taber and District Community Adult Learning Association Full time

Are you looking for your next challenge? If you have strong customer service experience in a contact center, a solid administrative background, and the ability to work with diverse and vulnerable groups, this opportunity is for you Bring your strong computer skills, organization, and problem-solving abilities to thrive in a fast-paced, team-oriented environment where multitasking is key.

**Qualifications**
Required:

- Two-year Diploma or Degree in a related field; no experience required; or equivalent as described below.
- Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Assets:

- Experience working with diverse and/or vulnerable population (i.e., individuals with social barriers, mental health issues and a variety of challenging circumstances);
- Experience in providing direct customer service to clients;
- Experience in navigating simultaneously through different web-based computer systems combined with proficiency with keyboarding.
- Working knowledge of Government of Alberta social programs such as Alberta Works Career and Employment Information Services (CEIS), Assured Income for the Severely Handicapped (AISH), Child Care Subsidy, Alberta Aids to Daily Living (AADL), Alberta Adult Health Benefit (AAHB), Office of the Public Guardian/Trustee (OPGT) and Persons with Developmental Disabilities (PDD) or other applicable government resources
- Knowledge of financial resources which may impact eligibility in accordance with income and asset requirements.

**Responsibilities**
- Plan, develop, organize, implement, evaluate the needs and eligibility for financial benefits within program policies and guidelines
- Create, review and update Service/Action Plan items to confirm an individual has completed activities as agreed
- Review submitted documentation, from Physicians, Financial Institutions, Landlords and/or other agencies, to make eligibility decisions based on policy.
- Identify when further information, including but not limited to; medical documentation, immigration status, family composition; is required to support the case management process.
- Ability to develop reports and submit accordingly and in a timely manner
- Maintain a good working relationship with other programs
- Maintain tracking reports to ensure quality assurance of documentation for assigned caseload
- Informs ineligible individuals of options and alternate resources to meet their needs and assists with access to these services as required
- Collaborates with other TDCALA employees, community resources and agencies/services providers to ensure participation (e.g. addictions treatment, mental health treatment, methadone clinics) and/or to confirm an individual has followed through on Action(Service) plan activity, and to discuss individual programs, and options for next steps in supporting the search for employment or pursuit of training opportunities

**Job Types**: Part-time, Fixed term contract
Contract length: 12 months

Pay: $25.00 per hour

Expected hours: 21 per week

Schedule:

- Day shift
- No weekends

**Education**:

- Bachelor's Degree (required)

Work Location: In person

Application deadline: 2025-01-05
Expected start date: 2025-01-13

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