Electronics Repair Receptionist

**About us**

Repairtech Rx is a small business in Greater Sudbury, ON P3A 1Y5. We are professional, agile, customer-centric, and our goal is to become the leading technology repair store in our community, specializing in the repair of phones, tablets, computers, and gaming consoles. We aim to provide exceptional service in general repairs on phones, tablets and computers, and we specialize in motherboard repair and data recovery from water-damaged devices, ensuring our customers’ valuable data is retrieved and their devices are restored to optimal functionality. We are committed to delivering high-quality repairs, innovative solutions, and outstanding customer service. As trusted professionals, we strive to be the community’s go-to experts, known for our honesty, reliability, and dedication to customer satisfaction, all while maintaining a focus on sustainability and community engagement..

Our work environment includes:

- Modern office setting
- Growth opportunities

**Job Title**: Electronics Repair Receptionist

**Job Summary**: The Electronics Repair Receptionist serves as the first point of contact for customers at our electronics repair shop. This role involves managing the front desk, handling customer inquiries, performing over the counter diagnosis for devices and providing estimates based on the diagnosis, scheduling repair appointments, and performing various administrative tasks to ensure smooth operations.

**Key Responsibilities**:

- **Greet and Welcome Customers**: Warmly greet customers as they enter the shop and provide a friendly and professional first impression.
- **Appointment Scheduling**: Schedule and manage repair work orders, ensuring efficient use of technician time and resources.
- **Administrative Tasks**: Perform clerical duties such as data entry, filing, and maintaining customer records.
- **Payment Processing**: Handle customer payments, issue receipts, and manage cash transactions.
- **Inventory Management**: Assist in tracking and ordering office supplies, repair parts and tools as needed.
- **Customer Service**: Address customer concerns and complaints, providing solutions or escalating issues to the appropriate personnel. Asking probing questions to better understand customer issues and gather as much information as possible.
- **Maintain Cleanliness**: Ensure the shop is tidy and presentable and is cleaned and vacuumed once a week.

**Qualifications**:

- **Education**: High school diploma or equivalent.
- **Experience**: Previous experience in a receptionist or customer service role is preferred.
- **Skills**: Excellent communication and interpersonal skills, basic knowledge of computers, phones and other consumer electronics. Such as the ability to differentiate and identify the different phones, tablets, computers and video game consoles. Familiarity with Windows, MacOS, iOS and Android operating systems. Having an analytical mindset with the ability to pay great attention to detail and troubleshoot customer issues based on the information provided.
- **Attributes**: Friendly, organized, detail-oriented, and able to multitask in a fast-paced environment. Able to take detailed notes and enter data with a high degree of accuracy simultaneously while talking to the customer.

**Working Conditions**:

- **Hours**: Full-time, with weekend shifts as needed.
- **Environment**: Office setting within an electronics repair shop.

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Casual dress
- On-site gym

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have a work permit (if applicable) that allows you to work full time in canada?
- Are you able to start work full-time immediately or by the planned start date?
- Are you comfortable working weekends or evenings if required?
- How familiar are you with common electronic devices and their repair needs?
- What technical skills do you have that are relevant to this role?
- What interests you about working as an electronics repair receptionist?
- Why do you think you’re a good fit for this role?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)

Work Location: In person

Expected start date: 2024-11-11