Customer Service Rep

2 weeks ago

Victoria, Canada AstraZeneca Full time

**About AstraZeneca**

At AstraZeneca we're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and ignite your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

**AstraZeneca in Canada**

Headquartered in Mississauga, Ontario, we've been recognized as one of Greater Toronto Area's Top Employers for 8 straight years. Our collaborative work environment champions knowledge-sharing, decision-making, and entrepreneurial thinking. Our employees have the opportunity to work across teams, functions, and even the globe. With a commitment to sustainability, we're working towards making a positive impact where society needs it - health. We know the health of people, the planet and our business are interconnected, each impacting the others.

**Our Position**

Have you been a service leader in your previous roles in the health or medical office environment, hospitality or food service, retail or consumer marketing industries that have been customer facing?

AstraZeneca Canada is looking to employ a confident and positive minded individual who is eager to bring previous customer focused work experience to the field-based role of Customer Service Representative. This role is responsible for providing physicians’ offices with outstanding customer service and approved product/patient materials. At AstraZeneca Canada, you’ll enjoy an exciting service career that's very rewarding, where you're making a difference to our customers and patients.
- Previous territory management experience is an asset
- Desires for career development and advancement is an asset
- Self-motivation, an ability to work independently and with limited supervision
- Proven service leadership skills, with an entrepreneurial spirit able to work independently in a fast-paced and energetic environment
- Strong multi-tasker with superior decision making and problem-solving skills
- Team oriented and collaborative in active communication, supporting, and contributing to overall team success
- Excellent communication skills
- Superior organization skills to provide effective customer follow up and service call activity
- A post-secondary education
- A valid Canadian Driver's license
- A working knowledge of Microsoft Word, Excel and Outlook
- Must be available to travel daily in vehicle to visit customers
- Responsible for collecting and reporting Adverse Events in accordance with AstraZeneca policies and procedures

**Great People want to Work with us Find out why**:
AstraZeneca is committed to taking every reasonable precaution to protect employees, our customers and the healthcare systems in the communities in which we serve. In an effort to protect the wellbeing of our employees and customers, full COVID-19 vaccination is an essential requirement of all positions at AstraZeneca. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and AstraZeneca’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

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