Sales and Member Relations Coordinator

OVERVIEW

**We offer an excellent benefit package, staff meal program and generous rewards and recognition programs**

**The Club**: Hollyburn Country Club is a premier private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business.
- Our Club is a home away from home for many of our Members.
- We believe in living our values: Community, Respect, Hospitality, Evolve and Magic

Title: Sales & Member Relations Coordinator

Employment Type: Full-time, Permanent, Salary; On-site

Benefits: Yes*

Department: Administration

Location: Hollyburn Country Club, 950 Cross Creek Road, West Vancouver, BC

ROLE RESPONSIBILITIES:
Membership Sales
- Create and organize new membership sales campaigns and sales materials
- Assist in developing and implementing marketing and growth strategies to ensure membership sales are met
- Manage Intermediate Membership Sales program (legacy Membership program for former Members)
- Provide information and assistance to Members, guests, and prospective Members regarding all Club services and amenities and remain informed of all Club activities

New Member Onboarding
- Schedule & conduct new Member orientations, including setting up new Members on all Club systems and demonstrating their use
- Be a reliable resource for new Members by guiding them in their first year of membership, particularly with program registration
- Conduct frequent check-ins, follow ups and surveys to ensure new Members are satisfied and well-integrated into the Hollyburn community
- Execute new Member events

Member Relations
- Create memorable moments for our Members (acknowledging life milestones, personalized experiences)
- Celebrate our Membership by contributing content to Club publication, The View (Featured Member article)
- Continually connect with Members beyond their first year to ensure they are satisfied and getting the most of their Membership

QUALIFICATIONS & REQUIRED EXPERIENCE
- Post-secondary degree in Business, Hospitality, or another applicable related field
- Minimum 5 years' experience in a customer service or sales role
- Proven record of managing sales quotas and ability to lead to raise the level of service

**REQUIREMENTS**:

- Professional demeanor, strong leader, goal oriented, self-starter
- Ability to exercise discretion and maintain a high level of integrity, highly responsible and reliable
- Positive attitude and strong relationship-building skills
- Sophisticated verbal and written communication skills, ability to multi-task, strategize and prioritize
- Strong computer skills including an advanced understanding of Microsoft Office Suite
- You agree to get a Police Information Check with a vulnerable sector search; you will be reimbursed for this expense in full
- You currently live the values of the HCC Staff Team: being Powered ON or energized at all times; display a Service First attitude (excellent customer service skills); and create FOMO (the fear of missing out) in your daily interactions.
- You consistently display evidence of the following key characteristics required for optimal delivery of customer service to members, guests, and staff: (1) enthusiasm, (2) teamwork, (3) initiative, (4) adaptability, (5) empathy, and (6) accountability. You go above and beyond to demonstrate awareness and understanding of Hollyburn’s aim to deliver exceptional service to its Members.

STAFF BENEFITS:

- We offer competitive wages & extended health benefits*, on-duty staff meals (taxable benefit for full-time and part-time employees only), free on-site parking, rewards and recognition programs, development and educational opportunities, seasonal staff team building events & activities, staff discount in the Sports Boutique and so much more

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person