Client Care Supervisor

1 week ago

Ottawa, Canada Larga Baffin Full time

Larga Baffin has an exciting opportunity for a Full-Time Client Care Assistant Manager_
- Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended precautionary measures as per Public Health authorities to ensure the health and safety of all staff and residents._
- A special thank you to all front-line workers for your commitment and dedication to serving those in need._

Position Overview

The Client Care Supervisor, under the direction of the Manager, will primarily be responsible for supporting the Manager with daily administrative and employee staffing tasks. The Supervisor works closely with Manager to recruit new staff members, provide excellent customer service, and resolve customer complaints when necessary.

As the supervisor, you will oversee the overall success of the Client Care team.

Key Responsibilities:

- Coach your team to success both on an individual basis as well as for Larga Baffin
- Results driven and highly engaged when dealing with clients and staff.
- Coaching, mentoring and motivating team members to help deliver exceptional customer service
- Staying up to date with detailed knowledge on new and existing protocols and practices for Client Care
- Support the Manager with internal and external communications
- Able to manage relationships with clients on behalf of management
- Ensure that all employees comply with company policies, procedures, and ethical standards
- Provide employee training, ensuring that all applicable compliance requirements are met
- Ensure the highest standards of personal hygiene and dress is enforced amongst all employees
- Ensure all guests are greeted and welcomed in a friendly manner and their questions are answered as required
- Attend to customer complaints in a professional manner when they are escalated to the management level

Minimum Job Requirements
- 2 to 3 years’ experience in a leadership position in which they are confident in leading and motivating a team
- Strong formal and informal leadership skills
- Sound analytical thinking, planning, prioritization, and execution skills
- Experience with coaching and employee development
- Demonstrated time management skills
- Quick thinking skills to use the best judgement in a fast-paced environment
- Independence to work alone without extensive direction
- Teamwork skills to collaborate and lead the client care team
- Strong interpersonal skills to create relationships with both clients and the team
- Strong written and verbal communication skills
- Ability to maneuver around the client care service area and keep these areas organized
- Naturally motivated and driven to achieve goals
- Ability to remain calm and poised in urgent situations
- Beneficiary Status with the ability to speak Inuktitut preferred

Work Conditions
- Flexible hours, including nights, weekends, and holidays
- Interaction with employees, management, and the public at large
- Operation of desktop computer and peripherals- Priority will be given to qualified Nunavut Beneficiaries. Larga Baffin does not provide housing and is not responsible for re-location costs._
- Larga Baffin requires all employees to be fully vaccinated against COVID 19 proof of vaccine is a mandatory condition of hire._

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