Referral Officer, Central Intake, Perioperative

**Req ID**:165127**
**Company: Nova Scotia Health**
**Location**:Central** Zone, **Halifax Infirmary Robie Street Entrance - QEII**
**Department**:CNS SF CB & ER IMPLEMENTATION-**
**Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **2** position(s)**
**Status: NSGEU** **Admin Professionals** Position**
**Posting Closing Date**:12-Mar-24**

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.

**About the Opportunity**:
The Referral Officer is the first point of entry for all surgical referrals within Nova Scotia Health. The Referral Officer builds trust with the referring/receiving providers, patients and families to ensure they have the confidence that all referrals will he managed appropriately and expeditiously. The Referral Officer must understand the impact. have advanced skills in communication, priority setting, organization. judgement, collaboration and coordination. Due to the critical nature of this role, attention to detail is required to ensure a) appropriate review and routing of referrals and b) all relevant patient care information is available to facilitate the consult visit with the clinician regarding the discussion of treatment options.

**About You**:
We would love to hear from you if you have the following:

- Grade 12 required
- One-year post-secondary medical office administration program
- Two (2) years' related experience required
- Organize the day-to-day operations of the central intake office
- Receive, analyse and prioritize referrals based on urgency and/or specific directions
- Receive telephone calls around referral wait times and status
- Collect contact information, track information in a database, coordinate appointments, and pass along relevant information to the physicians
- Provide general information and listens in a compassionate and supportive manner regarding patient’s fears and anxieties and redirects to the appropriate member of the team
- Performs other administrative duties related to central intake of perioperative services
- Order supplies, organize correspondence and forms
- Perform other related duties as required
- Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

**Hours**:

- Permanent Full-Time/ 70 hours bi-weekly

**Compensation and Incentives**:
$20.36 - $23.14 Hourly

**Once You've Applied**

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

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