Customer Service/logistics Coordinator

Are you motivated to efficiently coordinate transportation and delivery of our materials and products, computer savvy, and dedicated to exceptional customer service? If so, our Customer Service/Logistics Coordinator position might be the career opportunity for you

**About Us**

RW Consumer Products (RWCP) is a proudly Canadian company that provides essential healthcare and household products to a wide range of pharmacies, grocery chains and other mass merchants. Since our humble beginnings in 1919, we have been committed to providing high-quality products that people need and want. Today we have a highly skilled team of approximately 100 people working in our St. Albert and Winnipeg locations.
- Has logistics knowledge and experience.
- Has excellent computer skills.
- Is a quick learner who is capable of multi-tasking.
- Is solution oriented, proactively implementing solutions to improve the customer experience.
- Is passionate about interacting with customers and providing exceptional customer service.
- Has strong oral and written communication skills.
- Has high attention to detail and excellent accuracy.
- Forklift experience/ certificate is an asset.

**About the Role**
- Logistics Coordination:_
- Negotiate fair rates from authorized carriers and communicate costs to and timelines to Customer Service, Shipping/Receiving, and Production.
- Work with Production, Customer Service and Shipping/Receiving to ensure timely delivery to customers.
- Communicate effectively with driver/carrier dispatch to arrange shipments and delivery dates.
- Utilize carrier portals to book appointments and coordinate shipments for pickup and delivery.
- Track and communicate delivery information to Production and Sales.
- Proactively communicate possible concerns and delays to the appropriate parties.
- Work quickly and effectively to resolve problems that may occur.
- Complete and coordinate all international import & export documentation, track clearances and liaise with Customs Agents as necessary.
- Accurately record shipping tracking information in ERP.
- Provide updates to sales on order and shipment status as required.
- Identify and communicate opportunities to improve processes and reduce costs.
- Complete shipping invoice information and provide to Accounting.
- Utilize forklifts and pallet jacks to assist with proper receiving and storage of materials and products into RWCP facilities and shipping out of RWCP facilities.
- Customer Service Administration:_
- Support customers and prospective customers by being point of contact for questions and general inquiries.
- Review customer orders and advise on due dates and inventory/product availability.
- Respond to requests for customer-provided forms and inventory status requests.
- Provide images/products/samples for customers as required.
- Complete customer order tracing and provide order status reports as requested by customers.
- Provide proactive communication with external customers on order status.
- Address customer P.O. extension requests.
- Review and advise claim submissions.
- Respond to online customer requests for direct sales.
- Complete customer portal management - access all customer portals to update item listings, price changes, and de-listings.
- Administer customer guidelines and identify requirements/compliance, understanding and internal distribution/explanation and order processing work instructions.
- Enter business closure information in customer portals when notifications received.
- Monitor and maintain shared inboxes as assigned.
- Participate in internal weekly customer service meetings.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- St. Albert, AB T8N 5A3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- logistics: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person