Customer Care Co-ordinator

2 weeks ago

Etobicoke, Canada ELC Solutions Inc. Full time

ELC Solutions provides a nationwide fully customizable all-inclusive solution for Canada and the United States. We offer solutions for your towing and logístical needs including Appraisals, Rentals, and after-hours call centre services as an extension to your current team.

With over 50 years of direct experience within the insurance and towing industries, ELC Solutions is your one stop shop.

ELC Solutions company is seeking a dynamic, organized, and self-starting individual to serve as a specialized logistics coordinator.

Job Responsibilities:

- Handling of inbound/outbound customers/vendor inquirers, bookings, negotiations, and authorization including status.
- Communicates with Customer/Vendor, verbally and/or in writing.
- Under direct supervision, learns the elements of handling by on-the-job training about each element of the handling process.
- Maintains compliance with all standards, controls, policies, and practices.
- Perform other duties as assigned.

Qualifications:

- **Insurance and repair industry knowledge is an asset.**:

- Minimum 2 years of customer service or call center experience.
- Have good listening skills.
- Highly Organized
- Highly Motivated, efficient, and focused
- Able to work in fast pace environment.
- Ability to support in emergency situations.
- Excellent communication skills both verbal and written.
- Be comfortable talking on the phone.
- Computer knowledge is a must i.e., word, excel.
- Ability to multitask.
- Punctuality and respect of working hours
- Ability to develop and maintain solid working relationships with professional and personal contacts.
- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively.
- Engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.
- Positive attitude and ability to handle responsibilities with ease and calm demeanor.
- Fast Thinking
- Problem Solver
- Compensation is dependent on experience.

Language: English (Other languages an asset)

**Job Type**: Full time, days & weekends

**Job Types**: Full-time, Permanent

COVID-19 precaution(s):

- Personal protective equipment provided or required
- Sanitizing, disinfecting, or cleaning procedures in place

**ELC DISPATCH SOLUTIONS provided the following inclusive hiring information**:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, Colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Women-led organization
- LGBTQ+ friendly workplace
- Age-inclusive

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Full protective COVID measures in place.

Work Location: In person

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