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Operations Dispatch Associate

2 weeks ago

Airdrie, Canada Universal Coach Line Full time

**Universal Coach Lines** is expanding and in search for a dedicated and driven professional to join our experienced Operations Team as a **Dispatch Associate**.

Universal is a leading passenger transportation company proudly moving more than 2 million people per annum with an unwavering commitment to safety, reliability and customer service. To best serve our customers, the company manages and operates a fleet of over 150 coach buses and passenger transport vehicles in 3 locations across Canada including Vancouver, BC, Airdrie, AB and Pickering, ON. This is a permanent, full-time position based in our Airdrie office in Alberta and presents an excellent opportunity to gain experience for growth within the firm and the transportation industry at large.

**Role & Responsibilities**:

- Manage inbound and outbound requests related to bus services, service routes and vehicle information.
- Administrative and management support in the dispatch of drivers and vehicles to maintain a high fleet utilization rate and maximize service efficiency.
- Monitor GPS tracking of vehicles in operation to ensure optimal on-time performance and provide immediate support to service delays.
- Supervise drivers and maintain routine communication with operations and safety team to ensure vehicle compliance and safety standards are aligned.
- Oversee fleet usage and bus service levels to sustain efficient utilization of vehicles, equipment and personnel within budget parameters to effectively manage company resources.
- Support operations team in the management and collection of departmental performance metrics and KPIs for data analysis and ensuring maximum productivity and service route coverage.
- Facilitating charter bookings and trip sheets to provide smooth operations within the company.
- Work well with colleagues and act as a contributing member to a collaborative, professional and fun operations team.

**Job Requirements**:

- Post-secondary degree or certification in related field of study.
- Previous experience in the transportation industry and customer service role is preferred.
- Knowledge and familiarity of geographic locations, vehicle routing opportunities, and traffic conditions within the Airdrie/Calgary area is desirable.
- Readiness to collaborate and work in different capacities as part of a team.
- Resourceful and independent self-starter with confidence to engage with customers and manage multi-tasking effectively.
- Strong passion for busses, motor coach vehicles and passenger transport is a huge asset.
- Excellent computer, problem solving and customer service skills will be valued.
- Exhibits a professional and courteous attitude with an emphasis in customer service.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability