Manager, Facilities

Join us at Shepherds of Good Hope and add meaning to your work

Shepherds of Good Hope (SGH) is one of the largest not-for-profit organizations dedicated to meeting the needs of individuals experiencing homelessness and vulnerably-housed individuals in the city of Ottawa. Many individuals who access our programs and services live with complex trauma, mental health challenges and substance use disorders.

A leader in supportive housing and harm-reduction, you’ll be joining an organization that provides around-the-clock, comprehensive services to all genders in seven supportive housing, shelter and programming locations across the city.

At Shepherds of Good Hope you will find an inclusive environment, with dynamic and innovative programs that offer fulfilling work with flexible schedules to meet your needs.

Ready to join us? There is a place for you here

Reporting to the Senior Manager, Facilities, the Manager, Facilities is responsible for the overall effectiveness cleanliness and maintenance of the various SGH buildings across Ottawa. The Manager is responsible for providing leadership to the staffing team and ensuring services are delivered to the service users and residents of Shepherds of Good Hope in a manner than aligns with its’ Values, Mission, Strategic Goals, Policies and Procedures.

**RESPONSIBILITIES**
- Oversee the technical operations of building systems.
- Plan and execute preventative maintenance plans for all our buildings.
- Coordinate system repairs.
- Plan general maintenance.
- Complete regular equipment audits.
- Ensure that buildings are checked regularly for repairs and refurbishing and that deficiencies are reported.
- Oversee vehicle inspections.
- Oversee work order assignments.
- Ensure suppliers are meeting contractual agreements.
- In collaboration with the Procurement Officer, procure contractors and maintenance supplies.
- Responsible for the supervision and control of maintenance and materials for all facilities.
- Recognize and acknowledge staff member’s strengths when in completing job duties, working with fellow staff, and working with partnering agencies/contractors/services.
- Empower/foster improvement in staff member’s skill sets in areas related to facilities services, staff communication, knowledge of resources, history of the organization, and understanding of the role of management.
- Support facilities services staff with any/all day to day concerns that arise in your department and continue to coach and mentor the staff.
- Participate in performance management of facilities services staff.
- Ensure implementation of policies and procedures.
- Maintain relationships with partnering agencies/contractors/services and attend in meetings as required.
- Provide general oversight to the budget assigned to your program; prepare and submit all information necessary for budgeting purposes.
- Ensure compliance with Health & Safety standards, regulatory and industry codes.
- Evaluate incoming work notifications, generate and prioritize Work Orders as required.
- Oversee assistant management team to ensure all maintenance work is captured on Work Orders and entered into Computerized Maintenance Management System (CMMS).
- Oversee assistant management team to ensure follow through with all scheduled Work Orders from input to completion.
- Provide on-call support in a rotational schedule.
- Take the lead on new approaches, policies, and procedures that will have a direct impact on continual improvements in efficiency of the services provided.
- Ensure collective bargaining agreements are followed, adhere Level 1 grievances, and work with union stewards to resolve grievances.
- Monitor service delivery and overall care, following up as requiredwhich may include reporting issues outside of your management scope or concerning trends to the Senior Manager as required.
- Provide leadership and support to all employees reporting directly to you, modelling, communicating and projecting the vision and mission of Shepherds of Good Hope at every available opportunity.
- Participate in the hiring, training, coaching, and retention of employees, in collaboration with People and Culture, as required.
- Take every opportunity to teach, model, correct and enforce health and safety compliance for all employees.
- Attend events, meetings and engagements with community partners as required to maintain positive community partnerships.

**QUALIFICATIONS**
- Post-secondary education in a related field.
- 4 years of management experience in a similar role.
- Basic understanding of Collective Agreements/Union processes and the Employment Standards Act.
- Basic understanding of the Occupational Health and Safety Act.
- Ability to multi-task and work in a fast-paced environment.
- Ability to maintain accurate records and statistics.
- Strong organizational skills, written and oral communication.
- Competencies in computer systems including Microsoft Office (outlook, word, excel, etc.).
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