Helpline Representative

At Gaia Reforestation, we are committed to healing the planet, one tree at a time. We’re looking for a dedicated **Helpline Representative** to be the first point of contact for individuals and organizations passionate about reforestation and sustainability. If you’re enthusiastic about making a difference and love connecting with people, this is the role for you

**Your Role**:
As a Helpline Representative, you will:

- Answer calls and inquiries from individuals, partners, and organizations about Gaia Reforestation’s projects and initiatives.
- Provide accurate information about our reforestation programs, donation opportunities, and volunteer activities.
- Assist with troubleshooting and resolving concerns related to donations, participation, or project updates.
- Maintain a positive and professional tone in all communications, ensuring exceptional service.
- Keep detailed records of interactions to improve customer engagement and efficiency.
- Collaborate with the outreach and operations teams to stay informed on the latest project developments.
- Act as an ambassador for Gaia Reforestation, promoting our mission and values at every interaction.

**Qualifications**:
We’re looking for someone who has:

- Excellent communication skills (both verbal and written).
- A passion for environmental sustainability and reforestation.
- Prior experience in customer service, call centers, or helpline roles (preferred but not mandatory).
- Strong problem-solving abilities and attention to detail.
- The ability to handle multiple inquiries efficiently while maintaining a calm demeanor.
- Proficiency in using call management systems and CRM software (or willingness to learn).
- Bilingual proficiency (e.g., English and French) is a strong asset.

**What We Offer**:

- A full-time position with flexible hours.
- Competitive salary and benefits package.
- Training on Gaia Reforestation’s mission, programs, and systems.
- A chance to work with a passionate team dedicated to environmental restoration.
- Opportunities for professional growth and involvement in impactful sustainability projects.

**How to Apply**:
If you’re ready to become a voice for change and help make the world greener, we’d love to hear from you Please send your resume and a brief cover letter explaining why you’re passionate about reforestation and how your skills align with this role.

**Job Type**: Permanent

Pay: $63,804.23-$73,969.95 per year

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person