Lead, Service Strategy

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The Lead, Service Strategy & Transformation, is responsible for executing on a portfolio of initiatives including Digital, Automation and Product Enhancements. Responsibilities include execution, change management and value realization.

The Lead, Service Strategy & Transformation, will leverage his/her visionary mindset and ability to think big to help Service Delivery push the envelope to exceed goals and targets. Key responsibilities include gathering and analyzing insights and trends in new technologies, the HCM industry and competition, best practices and processes by developing relationships with external service providers, internal ADP US and International BU's and ADP Canada internal divisions and segments, in order to significantly contribute to the development of Canada SD strategic roadmap.

**RESPONSIBILITIES**
- Partner with Service Delivery leadership to build and successfully implement strategic solutions, managing a portfolio of initiatives that includes digital, automation, product enhancements
- Responsible for coordinating change management to ensure successful adoption of new programs and initiatives
- Identify, develop and drive long-term strategies based on fact-based analyses
- Conduct in-depth assessments to identify opportunities and risks in all business segments across Traditional, HRO and BP
- Lead execution, tracking and Value Realization of strategic initiatives across Service Delivery. Focusing on CX, Associate experience, adoption, usage/utilization and ROI
- Act as the User Champion, with key consideration towards delivering an exceptional client and associate experience
- Provide guidance to Consultants and Senior Consultants on the team, and have direct oversight (dotted line reporting) of two offshore analysts
- Delegate end-to-end ownership of tasks and deliverables pertaining to a select portfolio of initiatives and to oversee its successful completion
- Provide leadership skills that support the organizational goals, value and mission by effective and frequent communication

**EDUCATION AND EXPERIENCE**
- Bachelor's Degree in Business Administration, Finance or Accounting or the equivalent in education and experience / MBA Preferred
- 5-8 years of demonstrated related work experience in a similar service operation or in a strategy role
- Experience in a management consulting firm strongly preferred
- Experience developing and implementing strategic initiatives, including execution plans and working cross functionally

**SKILLS AND KNOWLEDGE**
- Complex analytical skills
- Value stream mapping - Process Streamlining and Optimization
- Innovative thinker
- Ability to create strong business cases to support overall strategic direction
- Ability to formulate problem statements and structure analysis to solve them
- Excellent written and oral communication skills
- Excellent relationship-building and interpersonal skills
- Ability to manage multiple initiatives concurrently
- Ability to work effectively in cross-functional and matrix teams
- Ability to influence executive leaders
- Strong demonstrated leadership capability
- Ability to adapt in a changing work environment
- Client-focused mentality

LISERVICE

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**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.