Technical Support Representative

1 day ago

London, Canada Joerns Healthcare, LLC Full time

**Job Summary**

**Essential Duties and Responsibilities**:

- Communicate with clients to trouble shoot and diagnose product technical issues, warranty claims
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Keep detailed logs of client complaints, problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Suggest replacement parts needed with Joerns item codes & SAP quotes
- Assist customers with installation of parts when required
- Order fulfillment process of parts orders, RA’s for warranty replacement orders
- Inventory management of parts
- Testing in warehouse of Joerns products returned for repair

**Non-Essential Duties and Responsibilities**:

- Customer site installation services
- Warehouse assistance when needed

**Required Qualifications**
- Technical experience in relevant field
- Valid Driver license
- Ability to lift and move heavy objects
- SAP or ERP experience and Microsoft Office

**Education**:

- High School diploma required
- College diploma or Technical certificate preferred

**Joerns Healthcare LLC is an Equal Opportunity Employer,including Disability/Veterans**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- London, ON N6E 2S8: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What has been your experience with assists customers with the function and repair of products in the field in a non-IT capacity? (This is not an IT tech support role)
- What has been your experience with discussing replacement parts needed to resolve and to product guidance and sharing suggestions on installation of parts for non-IT related products?
- What is your salary expectation for this position?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 2 years (preferred)

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