Support Worker

**Job Posting: Lisgar Supportive Housing for Women**

**Full-Time Overnight Support Worker**

**(Sunday-Thursday 11pm-7am)**

**Indigenous applicants are encouraged to self-identify**

**Title**: Residential Support Worker **female designated position**

**Location(s)**:494 Lisgar Street, Ottawa Ontario

**Salary**: $45,915.54 to $51,777.69

**Hours**: 37.5 hours per week (75 Hours Bi-weekly)

**Employer**:**John Howard Society of Ottawa

**Closing Date**: August 27, 2025**

**About the environment**:Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

**About who we support**:Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

**About the role**: The Lisgar Residence is a supportive housing program in the heart of Centretown designated for adult women 18+ who have exited chronic homelessness. In partnership with Minwaashin Lodge we offer a minimum of 70% of our apartment suites for Indigenous women and strive to reduce the number of women living in shelters or on the street. As a Housing First and Harm Reduction program, we provide permanent homes with wrap around care and client-centered support that empowers the women to lead independent lives as they navigate varying complexities related to addiction, trauma, and mental health. Our team strives to create a community where everyone feels at home. Through the guidance of our partnership with Minwaashin Lodge cultural care is provided in-house, and all staff and residents are encouraged to participate in this programming.

The Support Worker position ensures the daily and weekly routines are maintained by supporting clients’ basic needs and working collaboratively with their colleagues to achieve program goals. Successful applicants will understand the importance of providing a non-judgemental and inclusive standard of care and are willing to take initiative as needed. Some of the important tasks include distribution of harm reduction supplies; management of client medications and prescribed narcotics (safe supply); conducting safety checks; maintaining a safe and welcoming home environment; and providing emotional, practical, and crisis support as required. When working within a housing program part of our role also includes modeling healthy home behavior which includes general program housekeeping, supporting residents in their apartments, facilitation of pro-social activities, and some light meal preparation as well.

**Support Worker Responsibilities**:

- Maintain a safe and supportive environment while fostering a sense of community and connection.
- Distribution of resident’s daily medications
- Light food preparation and distribution
- Ensure that resident care plans are adhered to
- Participate one-on-one in daily life skills building sessions to increase client capacity
- Work collaboratively with caseworkers to identify gaps in information
- Participate in professional development through participation in relevant training, participation in supervision and through Support Worker development plans
- Understand individuals who struggle with active addictions, physical and mental health limitations, aggression, and gender specific challenges through a trauma-informed lens.
- Complete thorough shift notes to communicate client needs with other colleagues

**Program/Building Responsibilities**
- Intervene and provide support to client crises and basic needs
- Implement recreation events and meaningful daily activities.
- Support the residents to follow rules and expectations of building and program
- Participate in resident case conferences and team meetings
- Assist in maintaining a positive & collaborative environment for residents and colleagues
- Complete daily housekeeping and report any building deficiencies
- Ensure a comprehensive understanding of the Lisgar Supportive Housing Operations Manual and adhere to all protocols associated with that manual
- Ensure a comprehensive understanding of the policies and procedures manual for the John Howard Society of Ottawa and adhere to all protocols associated with P&P
- Adhere to al