Warehouse Operations Supervisor

Overview:
The **Warehouse Operations Supervisor** is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on supervising warehouse personnel and achieving daily production goals.

**Responsibilities**:
**Operations Management**- Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations to meet goals
- Provides direct supervision to warehouse personnel matching skill and background of personnel to work required.
- Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion
- Ensures that equipment is utilized in the most efficient manner
- Coordinates the maintenance of equipment with management
- Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives
- Partners with other leaders to balance labor ensuring appropriate levels of staffing
- Drafts and submits daily end of shift report
- Makes recommendations to management on initiatives and programs to improve operations and works on those programs

**Employee Relations/Development**- Conducts the daily pre-shift meetings covering previous shifts productivity, operational problems, forecasting workload and any other pertinent company information
- Assists in developing a program to train and motivate personnel for increased effectiveness
- Assists in developing a program for all new personnel and ensures the onboarding program is followed
- Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures
- Works with Management and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations
- Provides feedback, coaching, guidance, and recognition to enhance personnel’s skill development
- Plays an active role in employee development and talent selection.
- Provides regular coaching and constructive feedback on performance, prepares and delivers hourly performance reviews
- Maintains accurate timekeeping records
- Exhibits a commitment to self-development by staying current on information, tools, and systems
- Travels to other warehouses and participates in department or company meetings, as necessary

**Safety and Security**
- Ensures the safe, clean and efficient operation of the warehouse to meet service standards
- Supports all safety programs and OSHA compliance to ensure a safe work environment for all employees
- Follows documented processes for reporting, analyzing, and following up on employee injuries and accidents.
- Ensures employees complete a daily pre-flight and reviews daily

Qualifications:

- Bachelor’s degree in Supply Chain, Business or related field, or at least 1-5 years of supervisory experience
- High School Diploma required
- Experience with Warehouse Management Systems (Manhattan preferred)
- Ability to work in a fast paced, quickly changing environment.
- Ability to handle changing priorities and use good judgment in stressful situations
- Experience with seasonal work forces is a plus, but not required.
- Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
- Working knowledge of warehouse / mechanical equipment
- Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
- Excellent talent management and team building skills
- Excellent verbal, non-verbal, and written communication skills
- Excellent customer service skills specifically with external clients
- Excellent analytical and mathematical skills
- Bilingual English/Spanish preferred, may be required in some locations
- Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
- Must be able to stand/walk for up to 10-12 hours.
- Lift and move totes up to 50 pounds.
- Regular bending, lifting, stretching and reaching both below the waist and above the head.
- Walking in the distribution center and around area with great frequency; facilities are over a quarter mile in length.
- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and be able to access all areas of the building without limitations.

**Canada Equal Opportunity/Disability Statement