Customer Success Specialist

4 days ago

British Columbia, Canada Mantra Digital Full time

Job description:
**Customer Success Specialist**

**Position**:**Customer Success Specialist

**Location**:**Remote

**Reporting to**: Customer Success Manager

Experience Level: 2-4yrs**Type**: Full-time

**Salary**: $65,000 - $80,000 CAD

**About**Meera.AI**

We’re looking for a **Customer Success Specialist** to join our growing team and play a key role in ensuring our customers achieve measurable success with Meera.AI. This role is ideal for someone passionate about building relationships, driving customer value, and contributing to a culture of continuous improvement.

**Key Responsibilities**

Manage customer relationships post-sale, supporting onboarding, adoption, and long-term success across the customer lifecycle.

- Serve as a trusted advisor by understanding client goals and aligning Meera.AI’s platform capabilities to deliver value.
- Monitor account health through engagement metrics, product usage, and feedback to proactively identify risks and growth opportunities.
- Conduct regular check-ins, success reviews, and performance reporting to ensure alignment and measurable outcomes.
- Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experiences and ensure seamless delivery.
- Represent the voice of the customer internally, contributing insights to improve product strategy and service processes.
- Support renewal and expansion opportunities by reinforcing ROI and helping customers discover new use cases.
- Maintain accurate, up-to-date customer data in CRM systems such as HubSpot or Salesforce.

**Requirements**:

- **2-4 years** of experience in Customer Success, Account Management, or Client Services -preferably in a **SaaS or technology environment**.
- Proven track record of managing multiple accounts and delivering measurable customer outcomes.
- Excellent communication, relationship management, and presentation skills.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Experience collaborating with internal teams to solve customer challenges.
- Comfortable working in fast-paced, dynamic, and growth-oriented environments.
- Experience in **AI, SaaS, or industries like Education, Insurance, or Financial Services** is a plus.

**Preferred Qualifications**

- Experience with **HubSpot, ChurnZero, or other CRM/CS tools**.
- Experience with **Tableau or other Reporting tools.**
- Exposure to **enterprise and SMB clients** across multiple verticals.
- Skilled at conducting customer check-ins, QBRs, or strategic success reviews.
- Passion for customer advocacy and continuous process improvement.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home

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