Logistics/customs Product Manager

**Company Summary**:
Global eTrade Services (GeTS) is a Software-as-a-service platform company that provide services to the trade & logistics industry. GeTS enables the orchestration of physical logistics, compliance and financial requirements of trade and supply chain seamlessly, smartly and securely, thus powering global trade by making it accessible, predictable and easier to fulfil. The company has linkages to 26 Customs nodes across the world, with more than 175,000 connected parties and conducting more than 18 million transactions annually.

**Responsibilities & Tasks**
- Plan and develop product throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision.
- Drive product enhancements, new services and amendments to product features.
- Develop Product Roadmap to achieve product targets (in terms of budgeted revenues, revenue drivers and market share)
- Conceptualize product concepts (capabilities in terms of digital and non-digital functions/features/services) based on product plans and roadmaps
- Design products with Customer Experience in mind
- Provide detailed analysis and management reports on product performance vs. competitors and overall markets’ performance.
- Conduct competitive scan, financial analysis and recommendation of product functions and strategies to maintain competitiveness in the market.
- Monitor and analyse product performance versus key competitors. Trigger planning sessions, strategies and actions to counter threats and concerns.
- Keep abreast of international developments relating to trade facilitation.
- Generate users’ stories on product specifications and requirements
- Work with engineering /QA team to plan and deliver features on time
- Monitor and measure launched products performance and useability, communicate feedback to product development teams
- Understand the user behavior, design and deliver product solutions to solve customer problems

**Qualification**:

- Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology or related disciplines
- More than 3 years’ of experience in supply chain management, global trade and logistics industry
- More than 5 years’ experience in IT solutions in trade and logistics & supply chain or global transportation industries
- Experience in Canada Customs, IID, ACI, RNS a plus
- Experience in product development / management areas a plus
- 2+ years’ experience with:

- Data communication method such (VAN, FTP, SFTP, SOAP, REST, XML, JSON)
- Wireframing/prototyping tools, sequence diagrams, state diagrams, class and object diagrams (Axure, UXPin, Lucidchart)
- Different software development methodologies, i.e. Waterfall (SDLC), Agile, etc.
- ANSI X12 and EDIFACT
- Past experience in technical writing or user acceptance testing
- Past experience in IT, SaaS

**Skills Required**:

- Ability to work in cross-functional teams, deliver on commitments
- High-level comfort in a fast-paced STARTUP environment
- Organized, independent, resourceful and diligent
- Ability to communicate effectively and tactfully with all levels of client personnel and team members
- Experience in Product P&L responsibility and management
- Ability to present our products and brand effectively
- Competitive and driven with a strong work ethic and goal oriented
- Possess a blend of business, marketing and sales acumen
- Fast and accurate under tight deadlines
- Extensive problem solving and decision-making skills
- Must enjoy spending time in the field to understand problems and find innovative solutions for the client.

**Job Types**: Full-time, Permanent

**Salary**: From $6,000.00 per month

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- Flextime
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
Virtual interviews due to Covid-19.

**Experience**:

- Product management: 3 years (preferred)
- Software development: 3 years (preferred)
- logistics/customs domain: 5 years (preferred)

Licence/Certification:

- licence in certified customs specialist (preferred)

Work Location: Hybrid remote in Richmond Hill, ON