Client Services Representative

7 days ago

Pickering, Canada Holmes & Brakel Limited Full time

**Job Overview**

We are looking for a **Client Services Coordinator/Representative** to provide the highest level of customer service and support to our clients and sales team. Represent Holmes + Brakel by handling client requests directly when applicable, collaborating with our sales, project teams and designers, as well as vendor partners.

**The Role**

As our new **Client Services Coordinator/Representative;**
- Your work will focus on reviewing installation reports as well as ensuring the accuracy of our client invoices.
- Using our computer systems to fully understand the details of a quote or order—everything from the products themselves to freight, customs, and storage.
- You have exceptional communication skills and are customer-focused at all times.
- When it comes to helping the sales team, you’re resourceful, and can appreciate all of the details that come with quotes/orders, especially when they are large, complex, and have many moving parts.

**Day to day**
- Co-ordinate all details following a Furniture Sale including Quotation, Purchase, and Delivery of Office Furniture within specific timeframes and deadlines.
- Making changes / corrections as required.
- Verify Order Acknowledgements for accuracy and promptly resolve and update any differences.
- Enter Information and Monitor Accuracy of Database.
- Liaise with team members / sales / design staff on orders, specifications, and queries / issues.
- Responsible for shipping schedules, warranty, and claims communication with manufacturers.

**Qualifications**
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Excellent Team Player - coordinating with all applicable team members.
- Ability to work with mathematical concepts.
- Ability to prioritize and manage multiple tasks.
- Prior experience in office furniture industry would be preferred

**Education**
- College or University graduates with a business degree/diploma would be well suited for this position.

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Working with Holmes + Brakel**

Monday to Friday, working from our Pickering office. You’ll receive a competitive starting salary, commensurate with your experience. You’ll also have access to a benefits program, as well as paid vacation.

While we’ve experienced some great success over the years, we’ve stayed true to our roots as a family business. Our employees love it here, and people tend to stay with us for a long time.
- We would like to thank all applicants. Due to the volume of applicants we receive, we will only contact individuals best suited for the opportunity. Holmes & Brakel is an equal opportunity employer. If chosen to participate in the interview process, reasonable accommodation is available upon request. We will consult with the applicant to provide or arrange suitable accommodation in the manner that considers the applicant’s accessibility needs. _

Work Location: In person

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