Wedding Sales

Wedding Sales & Event Coordinator
Walper Hotel
JDV by Hyatt
Kitchener, Ontario

**Hotel Vision**:
An iconic, contemporary, landmark property, we provide our guests with authentic, memorable experiences by offering uncompromising service and ultimate comfort.

**Who The Walper Is**:
Fusing modern comforts with timeless charm, The Walper Hotel is a cornerstone of downtown Kitchener, and the newest member of the JDV collection of Hyatt hotels. With chic public spaces, contemporary rooms, and a grand Crystal Ballroom, we offer a boutique stay for the experiential traveler, including locally-inspired specialties at TWH Social, our in-house restaurant. We’re right at the hub of a vibrant community: steps away from museums, shopping, and a thriving downtown arts scene.

We are a team that works together, supports one another, and has a voice in our organization. We are part of a company that strives every day to be the best, that focuses on offering guest experiences of the highest quality, and that seeks to foster a fun, collaborative work environment, rich with opportunities for growth and development.

As a Wedding Sales & Event Coordinator, you will help the sales team sell, plan and organize events, including weddings, parties, corporate events and other social leisure bookings. You will work with team members from other departments to help facilitate client needs and ensure events operate as planned.

**Who You Are**:

- You are enthusiastic and goal oriented.
- You have a passion for events and event organization.
- You are a people person, with a knack for hospitality and customer service.
- You have a solid attention to detail and are open to learning new systems and building and improving them.
- You are able to work collaboratively across multiple departments to achieve your goals.
- You are a team player who collaborates and works well with others.

**What’s In It For You**:

- Competitive salary
- Benefits plan
- 2 weeks paid vacation
- Staff dining discount
- Discounted stays at the World of Hyatt family of hotels
- Automatic enrollment in the World of Hyatt loyalty rewards program

**Responsibilities**:

- Maximize revenue by driving sales for Weddings/Meetings/Social Events booked.
- Presenting and selling hotel services including accommodations, food & beverage and event spaces.
- Prepare and present proposals and sales contracts; negotiate packages and rates.
- Develop and maintain relationships with clients.
- Plan/organize all Weddings/Meetings/Social Events.
- Compile all the information required to complete the Event Orders (EOs).
- Ensure that EOs are accurately completed in Envision event software, following strict timelines.
- Ensure that all information is accurately communicated during weekly EO meetings, to ensure that the managers and staff can accurately proceed with event planning.
- Supervise, coordinate, communicate and motivate all staff to ensure outstanding guest service within the event and meeting function spaces.
- Maintain an onsite presence during events, as required.
- Act as the on-site contact for couples/convenors, etc.
- Conduct site inspections.
- Ensure group billings and postings are accurate and completed in the property management system (PMS).
- Assist in the training of banquet and food & beverage team members as needed.
- Ensure compliance with all Government agencies, including Smart Serve, AGCO, Ministry of Health and Ministry of Labour Statutory Requirements.
- Ensure that health and safety standards are met and exceeded for all guests and team members.
- Document any group/guest complaints and forward to management.
- Assist Director of Sales as required.
- Additional duties as assigned.

**Job Requirements**:

- Minimum 1 year experience in an events role in a hotel or banquet hall, preferred.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Ability to operate under pressure and tight deadlines.
- Self-starter, highly motivated, ability to work in a fast-pace environment that is continually changing.
- Effective project management skills with excellent prioritization and time management skills.
- Excellent communication skills, verbal and written.
- Strong decision-making and judgment skills.
- Exceptional interpersonal skills - ability to build excellent working relationships with internal and external customers.
- Your hours of work and days of work may vary and be irregular to ensure the demands of our clients and the objectives of your employment are met. Considering your position, you are not entitled to any additional compensation for additional hours worked.

**Salary**: From $45,000.00 per year

Schedule:

- Holidays
- Weekend availability

COVID-19 considerations:
All employees must be fully-vaccinated. Masks and rapid tests can be provided.

Work Location: In person