Customer Experience Manager-d54 Location to Be Discussed

2 weeks ago

Airdrie, Canada The Home Depot Canada Full time

**With a career at The Home Depot, you can be yourself and also be part of something bigger.**

**Position Overview**:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all activities required to ensure a safe opening and closing process. CXMs are accountable for delivery of customer service within the store by: coaching associates, and addressing customer service escalations. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following policies. CXMs will provide input to the Store Manager and Assistant Store Managers on Associates performance through ongoing performance management, and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.

**Key Responsibilities**:
Customer Service
- Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service.
- Assign, manage and direct associate’s work and duties to drive customer service results.
- Resolve customer escalations within the store and through Customer Care.
- Ensure store is prepared for high-volume periods.
- Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.

People
- Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters.
- Use recognition tools to highlight associates demonstrating Home Depot’s core values.
- Identify and develop high potential associates for growth opportunities.
- Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.

Manager on Duty
- Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates.
- Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
- Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
- Ensure all equipment and machines are functioning properly.
- Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.

**Competencies**:

- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality

**Skills**:

- Organizational skills
- Problem-solving skills
- Advanced communication skills

  • Customer Experience Manager

    1 week ago

    Airdrie, Canada Michaels Stores Full time

    Store - AIRDRIE, AB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...

  • Manager of Communications and Customer Experience

    2 weeks ago

    Airdrie, Canada City of Airdrie Full time

    **Company Biography1**: As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation. At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a...

  • Personal Lines Account Manager

    3 days ago

    Airdrie, Canada My Insurance Broker Full time

    **Job Title**: Personal Lines Account Manager (Alberta Location) **Location**: 101-532- 1 Avenue NE Airdrie, AB T4B 1S1 (Hybrid Role) **Employment Type**: Full-Time / Permanent **Who we are**: Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged...

  • customer experience relief

    11 hours ago

    Airdrie, Alberta, Canada City of Airdrie Full time $45,000 - $65,000 per year

    About Us:As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation.At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where...

  • Customer Experience Associate

    1 week ago

    Airdrie, Canada Scotiabank Full time

    Requisition ID: 233866 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Account Manager

    3 days ago

    Airdrie, Alberta, Canada LL Rótulos Full time $74,000 - $79,000 per year

    Job OverviewWe are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be responsible for managing client accounts, driving business development initiatives, and fostering strong relationships with our B2B clients. The ideal candidate will possess excellent negotiation and communication skills, along with a solid...

  • Customer Service Representative

    3 days ago

    Airdrie, Canada SCI Supply Inc. Full time

    **Job Title**: Customer Service Representative **Company**: SCI Supply Inc. **Location**: Airdrie, AB **Job Type**: Full-Time **Industry**: Medical Supplies **About Us**: At **SCI Supply Inc.**, we are proud to be a Canadian-owned and operated provider of high-quality medical supplies. Specializing in **urology**, **ostomy**, and **skin and wound care...

  • Personal Lines Account Manager

    2 weeks ago

    Airdrie, Canada My Insurance Broker Corp Full time

    **Job Purpose** In this role, you will be responsible for managing and growing a portfolio of personal lines clients by maintaining clear communication, processing policy changes accurately, and providing tailored insurance solutions. This role involves proactive client engagement, networking to generate leads, and collaborating with team members to achieve...

  • Experience Guide

    2 weeks ago

    Airdrie, Canada RARE Cannabis Company Inc. Full time

    **RARE Cannabis Co. is looking for ambitious & passionate budtenders for our Airdrie location. Sound like you? Read on!** RARE Cannabis Co. is on a mission to put people at the center of the cannabis conversation. Through an innovative cannabis shopping experience, competitive pricing, unmatched selection, and a commitment to spreading knowledge and...

  • Customer Service Representative

    1 week ago

    Airdrie, Canada Big Box Storage Inc. Full time

    **Big Box Storage Inc.** is an authorized U-Haul Dealership and is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of the company’s exceptional service and ensuring that customers get all the help they need on their...