Tim Hortons Associate, Full-time

**Job type**:Full-time **Hourly Pay**: Start Rate: $17.33; 520 Hour Rate: $19.49; 1-Year Rate: $21.66 - Job Title/Classification: - Tim Hortons Associate Department: - Food & Beverage Employment Type: - Full Time - Shift Assignment - Overnights, Sun/Mon OFF, Tue-Sat: 23:00 - 07:00 Wages: - Start Rate: $17.33; 520 Hour Rate: $19.49; 1-Year Rate: $21.66 of Vacancies: - 1 Posting Date: - May 6, 2025 **_ _** **_ IMPORTANT:_**_ Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position._ **Who We Are** **Why Work For Us** Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today **Position** To be a positive team member that is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons. **Key Responsibilities**: - Work as a team to provide exceptional guest service providing important visual cues for guest that make a positive first impression - Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge - Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter - Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day. Records prepared items and waste on production sheet - Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate - Ensures that all products are prepared and served to the Tim Hortons recipe specification - Enhances the guest experience by following the SET principles: Smile, Eye contact, Thankyou - Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest order when it is presented to them using H.O.T.R.O.D.S and marking hot beverage lids - Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter - Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs - Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue - Operating a Point of Sale System (POS)cash handling experience - Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property - Regularly takes temperatures of the required products and records in the Time and Temperature log - Follows all operational standards and guidelines for preparation of products and operation of equipment according to training and operational manuals provided - Monitors fridge and freezer product inventory and submits order quantities - Ensures showcase and product needs are always up to par - Contributes to a positive work environment - Keep work areas clean and free of safety hazards, debris and litter - Performs all job duties in a safe and responsible manner - Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies - Responsible for keeping all work surfaces, chillers and small equipment clean, organised and sanitised - Ensures all uniform and grooming standards are followed on each shift - Perform other related and compatible duties as assigned **What You’ll Require**: - Knowledge of food and beverage service - Have fun while making your guests day - Positive attitude, people skills - Ability to present and conduct themselves in a professional manner - Cash handling experience using POS system or cashier register - Ability to work as a team or independently - Ability to work overtime as required - Multi-tasking skills - Ability to work under pressure in a fast-paced environment - Enjoys working in the company of others and contributes to a positive environment **What Is Next** - **Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements_ "Play Smart"