Call Center Agent

1 week ago

Toronto, Canada Toggli Full time

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information and resolve customer inquiries and issues.
- Follow communication scripts and guidelines to ensure consistency and quality of service.
- Update customer records and maintain documentation of interactions in the CRM system.
- Identify and escalate priority issues to the appropriate team members.
- Meet or exceed performance metrics, including call handling and customer satisfaction targets.
- Collaborate with team members and other departments to improve customer service experience.

**Requirements**:

- High school diploma or equivalent.
- Proven experience as a call center agent or customer service representative.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a remote team.
- Strong problem-solving and multitasking abilities.
- Comfortable using CRM software and other call center technology.

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