Claims Care Team Lead

2 weeks ago

Edmonton, Canada Alberta Motor Association Full time

When it comes to leading a team, you’re the whole package - enthusiastic team player and supportive coach. You love the challenge of motivating people to achieve success and flourish when helping others to learn and grow. For you, being a leader is all about making a positive difference for our members and the advisors on your team. The Claims Care Team Lead, is responsible for all functions that support the Claims team. Accountabilities include oversight for claims advisors and adjusters, performing all support and technical aspects of claims adjusting. This job is responsible for overseeing the claims care team and making sure they are performing all aspects of their role.

WHAT MOVES YOU
- You have outstanding analytical and problem-solving skills with the ability to select and implement solutions.
- Prioritizing, planning and organizing comes as naturally to you as breathing.
- You’re a born organizer who’s a stickler for details, able to juggle multiple tasks with ease.
- Your excellent communication skills make it easy to get people on board and excited about working with you.
- You have excellent decision-making skills with the ability to provide justification.
- You're a strong coach, available to support the team and keep daily operations moving.

WHAT YOU’LL DO
- Report to the Supervisor, Claims Care team.
- Manage day to day operations to meet customer service expectations and company objectives.
- Monitor phone system statistics and service levels, as necessary, as well as ensuring high-quality claim-handling, technical excellence and operational efficiencies.
- Foster claims handling practices that adhere to legislative and regulatory requirements.
- Monitor subrogation activities and ensure recoveries are sought and posted in a timely manner.
- Determine severity following catastrophe events and establish case reserves, as necessary.
- Support and mentor the development and growth of team skill sets.

WHAT YOU’VE DONE
- You have post secondary education in a related field.
- You are actively pursuing or have acquired an Insurance professional designation such as the CIP, FCIP and/or CRM.
- You hold a minimum of 5 years Claims handling experience.
- You possess sound knowledge of regulatory requirements surrounding insurance legislation and compliance.
- You have knowledge of current trends, technology, and advancements in Insurance industry.
- You have the ability to work in a team environment, including with several other departments, and build and maintain relationships with vendors.

WHAT YOU’LL GET
- Competitive salary.
- Flexible benefits.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid Vacation and other paid time off including a Volunteer Day and Me-Day.

WORK MODEL:
Hybrid

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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