Ambulatory Care Clerk

3 days ago

St Thomas, Canada St. Thomas Elgin General Hospital Full time

Employment Status: Full Time
Department: Ambulatory Care
Union: OPSEU - Clerical
End Date: May 2, 2025
Job Code: 17121
- Pension - Dental Insurance - Disability Insurance - Health Insurance - Life Insurance

**POSITION: Ambulatory Care Clerk**

**UNIT: Ambulatory Care**

**STATUS: Full Time**

**SALARY: $27.12 - $29.46**

:
Reporting to the Manager, the Ambulatory Clerk provides receptionist, clerical, and patient centered duties that are essential to the efficient patient flow. This role is responsible for registering and scheduling the patients and assists in the smooth functioning of the department. This role is the primary clerical support for the Diabetes Education Centre and responsibilities include scheduling patients for future appointments; maintaining supplies; administrative functions and support; assisting in the efficient and effective operation of the unit/department; answering phones and provide top notch customer service to callers. Additional responsibilities include but are not limited to: registering patients in the centralized registration area for all patients attending outpatient clinics in the South Building, including Surgical Ambulatory Care, Cardio-Respiratory, Pulmonary Function Testing, Pre-Admission Clinic as required.

The **Clerk** provides receptionist, clerical and patient centered duties that are essential to the efficient patient flow. This role includes but is not limited to:

- Performs the duties of the receptionist for the department, including answering phones, performing patient reminder calls and other duties as assigned;
- Register patients daily as they arrive to the Diabetes Education Centre and for various South Building outpatient clinics as required;
- Provide coverage for other Ambulatory Booking Clerks when absent (holidays, sick, meetings, after regular clerk hours, etc.);
- Assist with the orientation of new staff members, volunteers and students under the direction of the manager.

**HOURS**:
**SKILLS & QUALIFICATIONS REQUIRED**:

- Successful completion of a Medical Office Administration/Health Care Office Administration certificate required;
- At least two (2) years’ experience in a healthcare administration setting; Diabetes related work experience preferred;
- Outpatient patient Cerner scheduling and registration experience required;
- Knowledge of medical terminology;
- Working knowledge of general office procedures and methods, computerized patient data base system used to retrieve patient information;
- Record keeping and filing experience;
- Demonstrated computer knowledge and skills with advanced keyboarding skills (Electronic Patient Record, Cerner, Novari, Powerchart, Microsoft Office, Outlook, and Internet/Intranet Usage);
- Active participation in the planning and implementation of identified opportunities for changes related to current patient registration practices;
- Demonstrated effective communication and interpersonal skills, including excellent telephone etiquette;
- Proven ability to work in a fast-paced, multi-task environment with mínimal supervision utilizing effective organizational and problem-solving skills;
- Demonstrated commitment to working within an inter-professional team;
- General clerical experience including reception, filing, and basic computer literacy;
- Demonstrated ability to attend work on a regular basis as per the STEGH Attendance at Work Policy.

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