Housekeeping Supervisor

Do you love exploring and playing in the outdoors, making new friends, hanging around the campfire, canoeing, kayaking, stand up paddle boarding, snowboarding, skiing, and snowshoeing? Well, we have that, and more. Manning Park Resort is a year-round resort located between Hope and Princeton, BC. If you are ready to leave the hustle and bustle of city life, and enjoy outdoor fun and adventure, this is a great place to work. Staff housing is available, so your dream of living in the mountains is part of your adventure at Manning Park Resort.

We are presently searching for our next talented team member as a Housekeeping Supervisor to join our Accommodations team. If you can provide our guests with an amazing experience, combined with working as an energetic part of our resort, we want to hear from you.

**Responsibilities include (but not limited to)**:

- Ensure all aspects of the Resort’s guest accommodation and communal areas are cleaned to the prescribed standards of cleanliness and timing.
- Manage Inventory and complete orders in a timely manner.
- Train and supervise the housekeeping, laundry, and janitorial staff.
- Scheduling and assigning daily tasks.
- Keep accurate time sheets.
- Record maintenance issues and ensure units and equipment are in good repair.
- Provide assistance ensuring the guest arrival, stay and departure processes fully integrated, and providing the guest with an exceptional level of service and quality.
- Support and embrace a team atmosphere.
- Maintain an elevated level of professionalism, providing exceptional guest service at all points of contact.
- Effectively resolve guest complaints ensuring the guests’ needs are exceeded.
- Complete all tasks in a timely manner within an individual and multifunctional team environment.
- Maintain safe and environmentally sound work practices.
- Assist with emergency situations as required.
- Work towards continuous improvement and quality in all areas.
- Monitoring and recording productivity of staff daily.

**Job Requirements / Qualifications**:

- 2 years of housekeeping experience (preferred) and 1 year of supervisory experience (required).
- Minimum Class 5 Driver's License (required).
- Knowledge of a housekeeping department and best practices required.
- Good physical condition, as this position is physically demanding.
- Excellent communication and problem-solving skills.
- A passion for guest service and a proven ability to consistently anticipate guest needs.
- Team player and a self-starter, with the ability to effectively work independently as required.
- Ability to take on work and projects and see them through to completion.
- Professional in attitude and appearance.
- Well organized with excellent attention to detail.
- Ability to work within and promote an innovative and multi-tasked environment.
- Awareness of environmentally sound practices with a commitment to this area.
- Must be flexible to work as business levels dictate.
- Able to handle, use and care for various machinery such as carpet cleaners, vacuums, etc.

This is a year-round position.

**Benefits**:

- Free Rent in a staff housing—biweekly utilities of $150 (Including water, hydro, waste & heat)
- Free Wi-Fi and Calls within Canada & USA
- Free Seasonal Activities Pass (Alpine & Nordic in Winter, Boathouse in Summer)
- Free Rentals & Lessons (Alpine & Nordic in Winter, Boathouse in Summer)
- Monthly onsite Medical & Wellness Services
- Regular Grocery Pick Up Service
- Food & Retail Discounts in our Country Store, Pinewoods Restaurant, Bears Den Pub & Daylodge
- Be Your Natural Self _
- Being your natural self means that you are constantly engaged and empowered to instill change and positivity in the work environment whilst being proud of who you are We are constantly striving to build and nourish a culture where inclusivity and tolerance are not just the norm, but are the elements which serve as our strength and identity. Being your Natural self means you love everything about the outdoors and are committed to helping preserve the beauty of the land we are on. In caring for our environment and for the natural beauty of Manning Park Resort, we are equally committed to paving the way in building an inclusive environment for everyone and are actively encouraging applicants with differing backgrounds, sexual orientations, and religious beliefs. No regard shall be given to an applicant’s race, religion, skin colour, sexual orientation, and political belief. Applications are reviewed based on merit, bondability, and experience._