Restaurant Server

2 weeks ago

Markham, Canada Sunray Group of Hotels - Delta by Marriott Markham, ON Full time

Our employees believe we are creating a purposeful service. Where at Delta Hotels, we are always warm, wise and in control so our guests can focus on what's most important.

**We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth. We are seeking an individual who is Pragmatic, Efficient and Seamless when doing their job.**

Sunray Group of Hotels - Delta Hotels by Marriott Markham, is a hiring a Restaurant Server

Marriott Experience an Asset in this role.

**Position Summary**:
Responsibilities and essential job functions include but are not limited to the following:
Key Responsibilities:
1. Guest service:

- Welcome and greet guests upon arrival in a courteous and friendly manner
- Assist guests with menu choices and provide recommendations
- Take accurate orders and communicate any special requests to the kitchen

2. Food and Beverage Service:

- Serve food and beverages promptly and accurately, adhering to the hotel’s service standards
- Monitor tables for guests needs, such as refilling drinks, removing empty dishes and providing additional cutlery or condiments
- Ensure proper handling and presentation of food and beverages, following established guidelines for temperature and appearance

3. Product Knowledge:

- Maintain a thorough understanding of the menu items, including ingredients, preparation methods and beverage offerings
- Stay informed about daily specials, promotions and any menu changes
- Communicate effectively with guests to answer questions and provide information about the menu

4. Upselling and Revenue Generation:

- Proactively suggest appetizers, entrees, desserts and beverages to enhance dining experience and increase revenue
- Promote special events, offers and loyalty programs to encourage repeat business

5. Cleanliness and Organization:

- Set up and prepare tables before guests’ arrival, ensuring they are clean, well-stocked and set to standard
- Maintain a tidy and organized workspace, including cleaning and sanitizing tables, chairs and service areas

6. Team Collaboration:

- Work closely with the kitchen and bar staff to ensure smooth communication and efficient service
- Collaborate with colleagues to handle special requests or challenging situations and resolve any guest concern promptly

7. Cash Handling:

- Process guest payments accurately, including handling cash, credit card transactions and electronic payments
- Reconcile cash drawer at the end of each shift and ensure all transactions are accounted for

Qualifications:

- High school diploma or equivalent
- Previous experience in a restaurant is required
- Previous experience in a hotel is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a past paced environment
- Guest focused attitude with a dedication to providing exceptional service
- Knowledge of food safety
- Ability to stand and walk for extended periods of time and lift moderately heavy trays
- Flexibility in working hours, including weekends and holidays

**Job Types**: Permanent, Part-time

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Markham, ON L3R 0A3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Serving: 1 year (preferred)
- Restaurant: 1 year (preferred)

Work Location: In person

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