Systems Technical Support Analyst

1 week ago

Pickering, Canada Deltech Communications Group Inc Full time

Work Term: Permanent
- Work Language: English
- Hours: 37.5 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Will train
- or equivalent experience
**Work setting**:

- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Certificates, licences, memberships, and courses**:

- Cisco certified network associate
- CompTIA Security+ Certification
- Microsoft certified IT professional (MCITP)
- Microsoft certified technology specialist (MCTS)
- Certified Computing Professional (CCP)
- Certified Engineering Technologist (CET)
- A+ Certification
**Computer and technology knowledge**:

- Android
- MAC
- Device drivers
- Networking hardware
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Presentation software
- Image editing software
- Computer-aided design (CAD)
- MS Windows
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
**Security and safety**:

- Basic security clearance
**Transportation/travel information**:

- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Green job**:

- Involves duties and responsibilities that lead to positive environmental outcomes
**Health benefits**:

- Dental plan
- Health care plan
**Other benefits**:

- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance

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