Manager, EHS Lifeflight Operations

Position Type:
Temporary - Temporaire

Closing date:
2025-09-12

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Director of EHS LifeFlight, the Operations Manager is responsible for managing the EHS Critical Care Transport Program. The incumbent will work closely with the Program’s Medical Director, Manager of Clinical and Quality and the EHS Operations Regional Managers to ensure the seamless delivery of Critical Care in the Province and beyond. The Operations Manager must have a fundamental understanding of how a comprehensive Critical Care transport program integrates with the other Emergency Health components and broader health care system which assists in reducing morbidity and mortality. This position will manage the program’s day to day operations as well as provide leadership at a strategic level.

This Leadership position will cover a broad range of duties and the mission will be to keep the overall operational status of the LifeFlight Program of EMC fully functional while meeting or exceeding staff/customer/patient expectations. The incumbent communicates company philosophy, policy and solicits feedback and suggestions from all levels so that there is shared realization of the company’s goals in the Program.

As an employee of EMC we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

DUTIES AND RESPONSIBILITIES:
The position entails, but is not limited to the following:

- Day to Day operational logistic decision making support.
- Responsible for the Safety Program and Risk Management.
- Oversight of the EHS LifeFlight Ever-greening program.
- Manage the PSL Program as required by Transport Canada.
- Responsible for the Issues Management program for EHS LifeFlight.
- Responsible for liaising with NHS on patient flow issues.
- Regular contributing member of the EMC Managers Meeting.
- Lead the Vehicle Utilization Review committee.
- Actively participates in CAMTS accreditation.
- Reviews and approves reports for the Senior Manager.
- Works closely with the Manager MCC Systems and Deployment on the active improvement of the AMTCO position.

Oversight:

- Assume a leadership role in all administrative functions required for the EHS LifeFlight Program.
- Provide direct oversight of the EHS LifeFlight Safety Program including tracking and trending of incidents and occurrences
- Perform duties related to Risk Management including risk assessments, investigations and oversight of Issues Management files.
- Provide direct leadership of the Operations Support Supervisor
- Provide input into the continued development, implementation and long term maintenance and evaluation of the EHS LifeFlight Program.
- Ensure that resources are allocated and used in a manner that meets or exceeds the goals and objectives of the program.
- Liaise with IWK transport management team
- Liaise with the aviation provider’s management teams
- Liaise with the hangar landlord to manage the hangar lease and maintenance contracts
- Represent LifeFlight within the air medical community and provincially.
- Provide leadership within all aspects of the program to achieve /maintain accreditation standards.
- Coordinate and facilitate the communications of all stakeholders.

Quality Management
- Participate and support clinical research under the direction of the Medical Director(s) to develop best practices and evidence based protocols.
- Participate in non-medical quality improvement activities and provide support for medical quality imp