Clinic Manager

**Transforming Lives, Leading Teams: Be Our Next Clinic Manager** GraceMed is hiring a Clinic Manager** **to join our team in Oakville

GraceMed is a growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, hormonal health services, and medical-grade skincare in multiple locations. Our purpose is to help a growing number of patients realize their true self. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients.

**Why Join Our Team**:

- **_Rewards that grow:_** Competitive compensation and commission rewards. Team member group benefits program plus discounts on medical-grade skin care and aesthetic services.
- **_Strength in harmony_**_:_ Warm and personable team-based atmosphere. Work alongside a team of skilled professionals with access to a variety of treatments to help our patients achieve exceptional outcomes.
- **_Learn from the best:_** Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities to master the latest treatments, techniques, and cutting-edge devices.

**What you’ll do**:
As a Clinic Manager, you will be responsible for driving daily, weekly, monthly, and annual sales targets in collaboration with the clinic team. Your role involves ensuring that the practice adheres to GraceMed's luxury service model, inspiring exceptional patient outcomes, and effectively.
- _ Patient Experience Maven:_ Ensure our clients receive a Very Important Client experience from the moment they walk in the door. Provide regular feedback to the Regional Director on ways to enhance patient experience and improve clinic flow.
- _Operations Excellence:_ Manage day to day clinic operations, including patient flow, scheduling, and staff coordination. Analyze and monitor Key Performance Indicators (KPIs) to identify trends, opportunities, and deficiencies.
- _Team Leader:_ Inspire and lead our dedicated team to deliver outstanding results.
- _Beauty and Business:_ Blend your business acumen with a passion for aesthetics to drive the clinic’s success.
- _Strategic Planning:_ Collaborate with the Regional Director to implement strategies for growth and success.
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence & efficiency.
- Manage the coordination and clinic flow; scheduling appointments efficiently to optimize the time and schedule of treatment providers and minimize gaps.
- Work closely with the Regional Director to report clinic targets and strategies, contributing to the achievement of the overall clinic budget.
- Under the guidance and in collaboration with the Regional Director implement strategies to positively impact sales and profit.

**What you will bring along**:

- Minimum of 3 years' experience in Retail Management, Clinic Management, or an equivalent position.
- Registered Nurse qualification
- Proven track record of meeting and achieving goals/targets, with a focus on cost control skills.
- Preferred experience in the private practice sector.
- University degree in business or a related field of study, or an equivalent combination of education and work experience.
- Experience working with budgets, profit and loss (P/L) statements, and reporting is preferred.
- Knowledge of point-of-sale transactions is an asset.
- Experience with practice management software and patient engagement software is desired.
- Exceptional organizational skills with a focus on time management and prioritization.
- Demonstrated leadership and people management skills and experience.
- Outstanding communication skills, including verbal, listening, and information sharing.