Major Account Coordinator
1 week ago
Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.
**Responsibilities**:
Our Major Account Coordinator is responsible to provide support and reporting to large business customers, as well as providing a positive customer experience. The customer base may include large enterprise customers but the focus is on public sector, namely the federal government and provincial governments (NS, PEI, NL, etc.) where needs for support and reporting may range from the simple to the complex.
- Handle account inquiries and provide thorough responses promptly. When a response cannot be readily provided, provide frequent updates to customers.
- Provide sales support to the Director of National Major Accounts by facilitating the following:
- Qualifying sales opportunities
- Site Surveys, Engineering Assessments, Work Orders and implementations
- Become a product expert and provide tailored solutions to our business customers
- Maintain and grow relationships with customers through accurate and efficient handling of the details
- Investigate billing issues and perform account reconciliations, such as:
- Track services by site and maintain accurate list
- Track contracts for expiry dates and renewals
- Compiles and interprets data, includes service performance indicators such as availability, usage. Service interruptions, incidents, etc. and produces reports for both internal and external customers.
- Ability to work independently
**Requirements**:
- Grade 12 required with post-Secondary degree or equivalent experience preferred
- Previous sales and customer service experience
- Prior experience with Eastlink systems an asset
- Technical aptitude and ability to trouble shoot
- Excellent written and oral communications skills
- Utilizes effective communication and a needs-based sales approach to achieve results
- Very organized and able to meet deliverables and deadlines
- Excellent decision-making skills
- Ability to manage multiple tasks and switch gears as required
- Proficiency with MS Office (Word, Excel and PowerPoint)
Why Choose Eastlink?
Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.
Get your career started with us and stay with us, your journey begins here
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