Client Services Specialist

**POSITION**:Client Services Specialist **REPORTS TO**: General Manager **TYPE**: Full Time, Permanent **LOCATION**: Burlington, ON **Company Overview**: DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place. Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we can meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print. **Expectations**: - The Client Services Specialist will follow job through the entire production process. As the primary account contact, you will be liaising with clients, agencies and internal departments from start to finish on all projects. From assisting with creative development to complete work back schedules and following up with job analyses after completion as needed. You will review all instructions, QC all lettercopy and print proofs, review audits and coordinate data file transfers. You will also be required to establish and maintain quality control standards and check points to ensure work is completed according to standards and customer specifications.Working experience prepares you for this challenge, as well as effective interpersonal and communication skills and a strong desire to succeed. You have an eye for detail, the ability to remain calm in the midst of chaos and a passion for delivering great work and meaningful results.**_ - Business and/or technical education or background related to Print. - A minimum three years; experience in production/account management, fulfillment and Litho and Digital print - Able to multi task, capable of managing many projects and priorities simultaneously with consistency - A broad understanding of print industry practices, including print Litho printing, digital printing, pre-press and on-press quality control. - A champion of "process", strong data reporting and problem-solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards - The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines - Well-developed analytical and problem-solving competencies with strong initiative, sound judgment, and decisiveness - Dynamic, self-motivated, with the ability to work independently and proactively. *** **DCM will provide**: - A comprehensive training program which includes detailed orientation to the company, our departments, our leadership group, clients, and examples of our wide array of customer problem solving solutions - An exciting career path that continues to challenge and reward you year after year - A dynamic and engaging workplace that offers a wide range of solutions to our clients - A stable yet evolving organization with a reputation for exceeding our customers’ expectations - An environment that will foster personal and professional growth and the opportunity for you to succeed - Full-time employment with access to a wide variety of benefits such as: health and dental, personal well-being, vacation, retirement savings, and an employee share ownership program. DCM is committed to employment equity and invites resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation. **_