Call Center Agent

1 week ago

Remote, Canada South Coast Care Full time

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: $12.43-$30.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Language training provided
- Life insurance
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay
- Signing bonus
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Remote

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