Client Services Representative

15 hours ago


Montréal, Canada Groom & Associes Full time

**Title**: Client Services Representative

**Industry**: Service

**Location**: Montreal, QC

**Position status**: Permanent, Full-time

**Salary**: Very competitive

**Responsibilities**:
Manage clients queries and complaints

Process orders, modifications, and escalate complaints across the appropriate

communication channels

Respond to customers with complaints and questions.

Provide customers information about products and services, take orders, and process returns.

Keeping records in our customer service software; of customer interactions, transactions, comments

and complaints.

Communicating and coordinating with colleagues as necessary.

Generating sales leads that develop into new customers.

**Requirements**:
3-5 years minimum in Customer Service

Experience with Customer support

Fluency in English and French

Technology saavy



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